Distribution Coordinator

Breedon Group plc; Pontypridd; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Holiday Buy Scheme

Contributory Pension Scheme

Volunteer Scheme

Share Save Scheme

Enhanced Maternity, Adoption & Paterni

Health & Wellbeing Programme

Discount Scheme

Digital GP

Broad learning opportunities, training

Job summary

Breedon Group plc is seeking a proactive Distribution Co-Ordinator to join the Asphalt & Aggregates team at Treforest Office. You will ensure customer orders are processed accurately, deliveries coordinated efficiently and customers receive excellent service from enquiry through to delivery.

In this busy role you will work closely with planning, production, commercial and haulage teams to deliver the right product to the right place at the right time, while maintaining accurate records in the

Qualifications

• Experience in customer service, logistics or distribution.
• Strong IT skills and attention to detail.
• Knowledge of asphalt, aggregates or construction materials is desirable but not essential.

Responsibilities

• Manage inbound customer enquiries and process orders accurately.
• Coordinate and track deliveries while keeping customers informed of progress and delays.
• Work collaboratively with the Planning Team to schedule and reschedule orders effectively.
• Handle customer queries and complaints professionally, escalating where appropriate.
• Maintain accurate records and update orders within the Excalibur system.
• Process cash sales and ensure payment records are accurate.
• Liaise with commercial, production and haulage teams to ensure successful order fulfilment.
• Support colleagues and provide administrative assistance as required.

Skills

Customer-focused

Communication

Organised

Calm under pressure

Collaborative

Flexible

Tools

Excalibur system

Job description

Distribution Coordinator

Department: Customer Service and Distribution

Employment Type: Permanent - Full Time

Location: Treforest Office

Description

We are looking for a proactive and customer-focused Distribution Co-Ordinator to join our Asphalt & Aggregates team at Treforest.

In this fast-paced role, you will be responsible for ensuring customer orders are processed accurately, deliveries are coordinated efficiently, and customers receive excellent service from enquiry through to delivery. Working closely with planning, production, commercial and haulage teams, you will play a key role in delivering the right product to the right place at the right time.

Key Responsibilities

• Manage inbound customer enquiries and process orders accurately.
• Coordinate and track deliveries while keeping customers informed of progress and delays.
• Work collaboratively with the Planning Team to schedule and reschedule orders effectively.
• Handle customer queries and complaints professionally, escalating where appropriate.
• Maintain accurate records and update orders within the Excalibur system.
• Process cash sales and ensure payment records are accurate.
• Liaise with commercial, production and haulage teams to ensure successful order fulfilment.
• Support colleagues and provide administrative assistance as required.

Skills, Knowledge & Expertise

You will be:

• Customer-focused with excellent communication skills.
• Organised, accurate and able to manage multiple priorities.
• Calm under pressure and confident handling challenging situations.
• A collaborative team player with a positive attitude.
• Flexible, adaptable and committed to continuous improvement.

Desired Experience

• Customer service, logistics, planning, transport or distribution experience.
• Strong IT skills and attention to detail.
• Knowledge of asphalt, aggregates or construction materials is desirable but not essential.

Job Benefits

• 25 days holiday plus bank holidays
• Holiday Buy Scheme
• Contributory Pension Scheme
• Volunteer Scheme
• Share Save Scheme
• Enhanced Maternity, Adoption & Paternity Scheme
• Health & Wellbeing Programme
• Discount Scheme
• Digital GP
• Broad learning opportunities, training and career progression pathways