Distribution Planner & Customer Service

Breedon Group plc; Spennymoor; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company Pension Scheme

25 days annual leave

Share Saver Scheme

Life Assurance

Employee Assistance Programme

Discounts on benefits platform

Learning opportunities & career paths

Job summary

Breedon Group plc is seeking a Distribution Coordinator to provide customers with the highest standards of service, planning and meeting promises by delivering in full and on time while optimising EBIT.

The role focuses on visibility of production and transport, accurate order capture, proactive distribution planning, and maintaining data integrity across Breedon’s systems, with collaboration across Commercial, Operations and Transport teams.

Qualifications

• Experience coordinating distribution and customer orders.
• Ability to adapt to changing distribution plans.
• Strong communication with cross-functional teams.

Responsibilities

• Maintain visibility of production and transport availability to enable proactive influencing of distribution plan development
• Capture and place customer orders in line with quotations ensuring that information is accurately captured within Breedon’s systems and in adherence with defined processes
• Build and optimise a distribution plan which enables product delivery to meet customer needs and which supports development of a balanced and efficient distribution plan, liaising with the Commercial Team, Operations Team and Transport Team where needed to enable this
• Plan driver rest times and proactively manage and enable adherence to H&S policy
• Contact all customers on the day prior to delivery to confirm orders and delivery schedule
• Respond to changes in the plan driven by customer circumstance, production availability etc, minimising customer impact where possible, proactively contacting customers to alert them to changes which will impact delivery
• Ensure transport and distribution process compliance and maintain data integrity to enable informed decision making, including the capture of declined orders and lost volume
• Build and maintain strong relationships with customers, over the phone, to understand potential sales opportunities and alert the Commercial Team where appropriate
• Proactively influence and review shared performance KPIs (eg. Plan adherence) to drive improvement in customer experience and distribution efficiency
• Implement changes to ways of working in line with Customer & Commercial Excellence initiatives.

Skills

Prioritisation

Logistics Coordination

Data Analysis

Tools

MS Office

CRM software

Job description

Breedon Group plc is seeking a Distribution Coordinator to provide customers with the highest standards of service, planning and meeting promises by delivering in full and on time while optimising EBIT.

The role focuses on visibility of production and transport, accurate order capture, proactive distribution planning, and maintaining data integrity across Breedon’s systems, with collaboration across Commercial, Operations and Transport teams.