Distribution Agent

Expeditors International; Birmingham; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Personal Development

Growth opportunities

Employee Referral Program Bonus

Bike to work scheme

Job summary

Expeditors International is seeking a Distribution/Operations Clerk to ensure timely movement of freight and information within the Distribution department. You will handle daily order input, generate reports, and maintain inventory and billing accuracy.

The role emphasizes customer service, data accuracy, and collaboration with warehouse teams to support efficient operations and regulatory compliance.

Qualifications

• Strong IT literacy and ability to learn warehouse management systems and MS Office tools.
• Hazardous Materials certification is preferred.
• Excellent organizational and communication skills.

Responsibilities

• Process daily customer orders and distribute to distribution accounts.
• Generate operational reports accurately and on time.
• Maintain accurate inventory and billing records.
• Coordinate with warehouse staff to ensure receiving and shipping documentation.

Skills

IT literacy

Microsoft Office

Communication

Customer service

Education

Hazardous Materials certification

Tools

Warehouse Management System (WMS)

Reporting tools

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Summary

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.

Tasks and Duties

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders, checkall orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notifycustomers of any activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research.
• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Escalation of problems to Management when necessary.

Key Performance Expectations

• Timely and accurate shipment processing, data entry, and billing & accounting.
• Exceptional customer service.
• Consistent high quality job execution.
• Reliable and able to consistently meet deadlines.
• Willing to aid and assist others to the benefit of the company and/or customers.
• Effective listening and communication.
• Exhibits and promotesthe company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Participates in training within the company's guidelines, for personal growth and development.

Qualifications

• Strong IT literacy with the ability to learn & use warehouse management systems, reporting tools, and Microsoft Office applications.
• Understanding transportation process of all models is a plus.
• Hazardous Materials certification (preferred).
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
• Excellent organizational skills, time management skills in addition to a professional manner
• Positive and willing to help attitude.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.

Additional Information

Expeditors offers excellent benefits:

• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Bike to work scheme