Distribution Supervisor

Expeditors International; Birmingham; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Health Plan

Employee Stock Purchase Plan

Training and Personnel Development

Employee Referral Program Bonus

Bike to work scheme

Job summary

Expeditors is seeking a hands-on logistics supervisor in Birmingham to supervise workloads, meet KPIs, and build strong customer relationships. You will mentor agents, lead process improvements, and help manage invoicing and accounting tasks in a fast-paced environment.

You’ll support leadership in growing the product's business through retention programs, while ensuring compliance with standards and delivering reliable service to our clients.

Qualifications

• 4 years of industry specific knowledge.
• Inventory management and accounting knowledge.
• Initiative and ability to work in autonomy.
• Proven leadership attitude and background.
• Effective interpersonal skills and clear communication.
• Teamwork and coaching for development.
• Process improvement and time management.

Responsibilities

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Monitor workboards to ensure internal KPI’s are met.
• Build and maintain strong relationships with customers.
• Assist in retention calls and document customer reviews in the CRM.
• Monitor invoicing and BNP reports where needed.
• Communicate proactively to ensure awareness of policies and regulations.
• Mentor agents and lead agents to maintain a positive team attitude.
• Promote productivity tools and system changes with the team.
• Oversee compliance with Operational Process Standards.
• Audit new accounts and follow up on agent responsibilities.
• Support manager/sales in introductory contact, coordination, auditing, and budgeting.
• Aid with employee development and apply accounting knowledge when needed.
• Monitor and improve District Excellence and Global Business Operations metrics.
• Assist leadership in growing the product's business through sales/retention programs.

Skills

Leadership

Communication

Problem solving

Team management

Autonomy

Customer relations

Data entry accuracy

Tools

Warehouse management systems

MS Excel

MS Word

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Tasks and Duties

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Monitor workboards to ensure internal KPI’s are met e.g. timely data entry
• Build and maintain strong relationships with customers.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
• Monitor invoicing and BNP report where needed
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with the team
• Oversee and ensure compliance with Expeditors Operational Process Standards
• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
• Support the manager and/or the sales department where needed in matters such as making introductory contact with, coordinatingand auditingnew accounts; performing and supervising department accounting functions(i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.); and developing the annual departmental operating budget, in line with desired customer services levels and necessary equipment upgrades.
• Aid with employee development
• Apply accounting knowledge to assist department leadership
• Alongside department leadership, monitor and improve District Excellence and Global Business Operations metrics
• Assist department leadership in growing the product's business through involvement in sales and retention programs.

Qualifications

Skills and Qualifications

• 4 years of industry specific knowledge
• Software proficiency skills (e.g., Warehouse management systems, MS Excel Formulas and Pivot Tables, MS Word)
• Inventory management and accounting knowledge
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Proven leadership attitude and background
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Providing feedback
• Teamwork
• Building team environment
• Coaching for development
• Problem solving
• Process improvement
• Time management
• Global Logistics Industry knowledge

Additional Information

Expeditors offers excellent benefits:

• Health Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Employee Referral Program Bonus
• Bike to work scheme