Air Import Agent

Expeditors; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Stock Purchase Plan

Training and Personnel Development

Growth opportunities within the system

Employee Referral Program Bonus

Job summary

Expeditors in Birmingham seeks an Air Import Clerk to ensure timely and accurate freight movement and information flow, delivering exceptional customer service within the Air Import Department.

You will track imports, perform data entry, and coordinate with customers and brokers to keep shipments compliant with OPS and regulations. This role reports to the Air Import Supervisor/Manager and offers growth through training and internal opportunities.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air documentation process a plus
• IATA certification (preferred)

Responsibilities

• Ensure timely and accurate movement of freight and information within the Air Import Department
• Provide exceptional customer service to internal and external customers
• Ensure smooth and timely freight process flow
• Enter data accurately into operating system and keep records up to date
• Track and trace Air Import files as required
• Use Workflows on daily basis to manage tasks
• Ensure timely delivery of freight to customers for Import shipments
• Ensure documents are sent to customer or broker for customs purposes
• Ensure accurate and timely client and service provider billing
• Interact with customers to arrange international shipments and meet service standards
• Maintain strong relationships with suppliers (airlines, trucking companies, etc.)
• Comply with OPS and external regulations and customer policies
• Understand department process flow and seek efficiency improvements
• Follow and update customers' standard operating procedures
• Meet KPI standards as per company procedures
• Oversee timely communications and responses (internal and external)

Skills

Interpersonal skills

Pro-active

Organizational skills

Customer service mindset

Attention to detail

Effective communication

Education

High school diploma or equivalent

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Air Import files as required
• Use Workflows on daily basis
• Ensure timely delivery of freight to customers for Import shipments
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client and Service Providers billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• IATA certification (preferred)

Reporting Structure

• Air Import Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus