Distribution Agent

Expeditors; Birmingham; On-site; GBP 20,000 - 29,000; Full time

Benefits offered by this job

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors in Birmingham is seeking a Distribution Administrator to ensure timely movement of freight and information while delivering exceptional customer service within the Distribution department. You will process customer orders daily, generate required paperwork, manage inventory records, and cooperate with warehouse staff to ship orders.

The role emphasizes accuracy, timely reports, and strong communication with customers and vendors.

Qualifications

• Strong IT literacy with ability to learn warehouse systems.
• Excellent MS Excel and Word skills.
• Fluent in English with good communication.
• 6–12 months related experience or training.

Responsibilities

• Process and input customer orders and distribution accounts daily.
• Prepare and provide operational reports in a timely manner.
• Generate paperwork for customer work orders and check special requests.
• Data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Track orders and inform customers of status.
• Ensure accurate client and vendor billing.
• Maintain damage records and backorder logs.
• Provide documents to warehouse staff for receiving and shipping.
• Liaise between warehouse, customer accounts and invoicing.
• Maintain relationships with vendors and trucking companies.
• Support with miscellaneous projects and filing.
• Comply with OPS and government regulations; escalate issues to management.

Skills

IT literacy

Excel

Attention to detail

Fluent English

Tools

Warehouse management system

MS Office

Job description

Job Description

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.

Tasks and Duties

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notify customers of any activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research.
• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Escalation of problems to Management when necessary.

Key Performance Expectations

• Timely and accurate shipment processing, data entry, and billing & accounting.
• Exceptional customer service.
• Consistent high quality job execution.
• Reliable and able to consistently meet deadlines.
• Willing to aid and assist others to the benefit of the company and/or customers.
• Effective listening and communication.
• Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Participates in training within the company's guidelines, for personal growth and development.

Qualifications

• Strong IT literacy with the ability to learn & use warehouse management systems, reporting tools, and Microsoft Office applications.
• Understanding transportation process of all models is a plus.
• Hazardous Materials certification (preferred).
• Good computer skills (e.g., MS Excel, MS Word).
• Fluent in English.
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
• Excellent organizational skills, time management skills in addition to a professional manner
• Positive and willing to help attitude.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.

Additional Information

Expeditors offers excellent benefits:

• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Bike to work scheme