Air Export Gateway Agent

Expeditors; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Job summary

A global logistics company in Greater London is seeking an Air Export Specialist. The role involves processing air export shipments, ensuring timely communication, and providing excellent customer service. Candidates should have related experience, strong organizational skills, and be familiar with global logistics. The position offers full-time working hours and great benefits, including a health plan and growth opportunities within the organization.

Qualifications

• 6 months to 1 year related experience and/or training.
• Knowledge of the global logistics industry.
• Pro-active, strong organizational skills are needed.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• IATA/FIATA and Hazardous Materials certification a plus.

Responsibilities

• Timely process and consolidate air export shipments.
• Prepare master air waybills and necessary documentation.
• Ensure smooth and timely freight process flow.
• Receive and update shipment status in a timely manner.
• Enter data accurately into the operating system.
• Track and trace air export shipments.
• Coordinate with branches to arrange international shipments; meet customer service standards.
• Coordinate with contracted service providers to procure space and services.
• Maintain strong relationships with airlines, trucking companies, and others.
• Adhere to OPS and external regulations; meet customer policies.
• Understand department processes and identify efficiency improvements.
• Meet KPI standards per company procedures.
• Oversee overseas communications.

Skills

Effective interpersonal skills

Strong organizational skills

Good computer skills (Excel, Word)

Proactive

Microsoft Excel

Microsoft Word

Education

6 months to 1 year related experience

Global logistics industry knowledge

IATA/FIATA and Hazardous Materials certification

Tools

Excel

Word

Job description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they're chances to grow, do what you love and build a career with us!

Job Description

To timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service.

Task and Duties

• Prepare master air waybills and needed documentations
• File customs documents
• Ensure smooth and timely freight process flow
• Receive and update shipment status in a timely manner
• Ensure accurate and timely data entry into our operating system
• Track and trace air export shipments
• Interact with branches in arranging their international shipments, meeting / exceeding customer service standards
• Coordinate with our contracted service providers in procuring space and services
• Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Meet KPI standards, as per the company’s procedures
• Overseas communications

Shift Information

This is a full time day shift position working 4 on 4 off 7am - 7pm

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Global logistics industry knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• IATA/FIATA and Hazardous Materials certification a plus

Additional Information

Expeditors offers excellent benefits:

• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus