Distribution Supervisor

Expeditors; Birmingham; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Health Plan

Employee Stock Purchase Plan

Training and Personnel Development

Employee Referral Program Bonus

Bike to work scheme

Job summary

Expeditors is seeking a proactive operations supervisor in Birmingham to coordinate workloads, mentor agents, and maintain KPI performance within a busy logistics team. You will monitor data entry, oversee invoicing and BNP reporting, and drive process improvements while ensuring compliance with Expeditors standards.

This role emphasizes collaboration with sales and the customer service team to strengthen client relationships in the UK.

Qualifications

• Four years of industry-specific knowledge.
• Proficient with warehouse management systems and MS Excel.
• Inventory management and accounting knowledge.
• Strong leadership and coaching abilities.
• Excellent written and verbal communication in English.

Responsibilities

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Monitor workboards to ensure internal KPI's are met.
• Build and maintain strong relationships with customers.
• Assist in retention calls and document customer reviews in the CRM.
• Monitor invoicing and BNP report where needed.
• Proactively communicate with the team about policies and regulations.
• Mentor agents and lead agents to maintain positive team attitude.
• Promote productivity tools within the team.
• Be open to implementing system changes and enhancements.
• Oversee compliance with Expeditors Operational Process Standards.
• Audit new accounts and follow up on agents' responsibilities.
• Support manager and sales in introductory contacts and coordinating new accounts; perform department accounting functions.
• Aid employee development.
• Apply accounting knowledge to assist leadership.
• Monitor and improve District Excellence and Global Business Operations metrics.
• Assist leadership in growing the product's business via sales and retention programs.

Skills

Leadership

Communication

Time management

Teamwork

Problem solving

Inventory knowledge

MS Excel

Warehouse systems

Customer focus

Process improvement

English proficiency

Coaching

Attention to detail

Tools

Warehouse management systems

MS Excel

MS Word

Pivot Tables

Job description

Tasks and Duties

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence


• Monitor workboards to ensure internal KPI's are met e.g. timely data entry


• Build and maintain strong relationships with customers.


• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM


• Monitor invoicing and BNP report where needed


• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations


• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team


• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)


• Be continuously open and positive to implementing new system changes and enhancements with the team


• Oversee and ensure compliance with Expeditors Operational Process Standards


• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.


• Support the manager and/or the sales department where needed in matters such as making introductory contact with, coordinating and auditing new accounts; performing and supervising department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.); and developing the annual departmental operating budget, in line with desired customer services levels and necessary equipment upgrades.


• Aid with employee development


• Apply accounting knowledge to assist department leadership


• Alongside department leadership, monitor and improve District Excellence and Global Business Operations metrics


• Assist department leadership in growing the product's business through involvement in sales and retention programs.

Skills and Qualifications

• 4 years of industry specific knowledge


• Software proficiency skills (e.g., Warehouse management systems, MS Excel Formulas and Pivot Tables, MS Word)


• Inventory management and accounting knowledge


• Self-reflecting and open to feedback


• Initiative and ability to work in autonomy


• Proven leadership attitude and background


• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.


• Conflict resolution


• Listening skills


• Providing feedback


• Teamwork


• Building team environment


• Coaching for development


• Customer focus


• Managing meetings


• Problem solving


• Process improvement


• Time management


• English language proficiency


• Global Logistics Industry knowledge

Expeditors offers excellent benefits:

• Health Plan


• Employee Stock Purchase Plan


• Training and Personnel Development Program


• Employee Referral Program Bonus


• Bike to work scheme