Warehouse Coordinator

Encore Global; Uxbridge; On-site; GBP 26,000 - 34,000; Full time

Job summary

Encore Global is seeking a Logistics Coordinator to manage paperwork, coordinate transportation and deliveries for outgoing shipments, and perform admin tasks under the supervision of the Warehouse Manager.

You will monitor routing, ensure on-time delivery, maintain the WMS, process orders, and liaise with hotel clients, transport providers, and procurement to keep operations smooth and compliant with health and safety standards.

Qualifications

• At least 2 years in a fast-paced warehouse distribution office.
• Proficiency in Windows and Microsoft Office, especially Excel.
• Excellent written and verbal communication and customer service skills.

Responsibilities

• Coordinate transportation and deliveries for outgoing shipments daily.
• Process Encore Configuration hotel equipment sales orders and schedule for shipment.
• Close out orders shipped daily in the WMS and generate packing lists.
• Maintain customer orders in the WMS and respond to inquiries.
• Coordinate dispatch and return of equipment and liaise with logistics carriers.
• Handle invoicing procedures related to truck bookings and repairs.

Skills

Excel

Windows & Office

Communication skills

Customer service

Attention to detail

Problem solving

Tools

WMS

MS Excel

Job description

Position Overview

Process paperwork and coordinate transportation and deliveries for outgoing shipments daily. Complete administrative tasks as assigned. This position reports into the Warehouse Manager or Warehouse Supervisor subject to region.

Key Job Responsibilities

Fleet Management (subject to local warehouse structure)

• Assist in monitoring daily routing to prioritise on-time delivery/pickup
• Perform frequent reviews on delivery/pickup services and monitor on-time performance
• Monitor regular vehicle maintenance, condition, and operation for assigned location

Order Processing & System Maintenance

• Process Encore Configuration hotel equipment sales orders and schedule for shipment.
• Create manual sales orders for equipment requests when needed.
• Do the Right Thing - Close out orders shipped daily in our wms (warehouse management system) to generate packing lists and generate back orders.
• Maintain customer orders and update any necessary information in our wms system per request.
• Deliver World Class Service - Monitor incoming emails and respond in a timely manner to all inquiries.
• Uphold and adhere to health and safety regulations and wear appropriate Personal Protective Equipment (PPE).

Transportation

• Coordinate all operational requirements related to projects, including dispatch and return of equipment, ensuring overall quality control.
• Coordinate all local transport requirements and workflow (i.e. scheduling, coordination, communication, administration) cost effectively.
• Ensure that the subcontracted trucking companies meet all of the required company and legal standards, including but not limited to, license, insurance, health and safety, quality of services (reliability, dependability, presentation).
• Organise and coordinate the delivery and collection of dry hires and sub-hired equipment.
• Work closely with our logistics carriers to coordinate shipping CapEx orders to our hotel locations.
• Process shipping paperwork for orders shipping daily.
• Value People - Communicate delivery information via email with our hotel external customers.
• Coordinate equipment recycling orders and pick-ups with our recycler and our hotel locations.

Administration

• See the Bigger Picture - Research and assist with transportation claims for CapEx orders including providing Logistics Coordinator with necessary information and processing replacement equipment orders with our Procurement Team.
• Process all administrative paperwork relating to warehouse consumables, in coordination with the Warehouse Manager.
• Administer proper invoicing procedures relating to truck booking, vehicle repairs, warehouse crew, and others.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Requirements

• Minimum 2 years' experience working in a fast paced, multi-tasking warehouse distribution office environment with a demonstrated high degree of accuracy and attention to detail
• Demonstrated ability to work in a high volume environment while being able to think creatively and effectively solve problems
• Proficient in Windows and Microsoft Office applications with an emphasis on Excel.
• Excellent written and verbal communication, interpersonal and customer service skills
• High degree of commitment to service excellence

Competencies

• Concern for Quality
• Exceeds Customer Expectations
• Communication
• Teamwork
• Integrity