Senior Disrepair Planner

Tristone Nash; Eastleigh; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Annual leave 28 days

Agile working

Pension up to 10%

Life Assurance

Staff loans

Cycle to Work

Employee Assistance

Parental leave

Eye tests

Study loans

Job summary

Tristone Nash in Eastleigh is seeking a highly organised Senior Disrepair Planner to coordinate complex disrepair cases and deliver a responsive, customer-focused service. You will lead a team of Disrepair Schedulers, coordinate inspections and remedial works, manage contractor relationships, and drive case progression from initial inspection through to completion.

Excellent communication and regulatory compliance are essential.

Qualifications

• Experience in housing, repairs, disrepair or property maintenance.
• Strong leadership and communication abilities.
• Customer-focused and collaborative approach.

Responsibilities

• Lead and support a team of Disrepair Schedulers.
• Coordinate complex disrepair cases, inspections and remedial works.
• Optimise schedules and allocate resources effectively.
• Liaise with contractors, surveyors and internal teams to progress works.
• Monitor workloads, deadlines and regulatory requirements.
• Maintain accurate records and compliance information.
• Use data to identify risks and improve service delivery.
• Be a main point of contact for customers and stakeholders.
• Resolve issues while maintaining high service levels.
• Support continuous improvement across Healthy Homes and Disrepair services.

Skills

Leadership

Communication skills

Organised

Customer-focused

Job description

Senior Disrepair Planner

Salary: Up to £31,607 per annum, depending on experience
Location: Eastleigh
Hours: 37 hours per week
Contract: Full-time, Permanent

We're looking for an organised and proactive Healthy Homes Senior Disrepair Planner to play a key role in coordinating complex disrepair cases and ensuring residents receive a responsive, customer-focused service.

You'll lead a team of Disrepair Schedulers, coordinate inspections and works, manage contractor relationships and ensure cases progress efficiently from initial inspection through to completion.

Key Responsibilities

• Lead and support a team of Disrepair Schedulers.
• Coordinate complex disrepair cases, inspections and remedial works.
• Optimise trade diaries and allocate resources effectively.
• Liaise with contractors, surveyors and internal teams to keep works progressing.
• Monitor workloads, deadlines and legal/regulatory requirements.
• Ensure accurate records and compliance information are maintained.
• Use data and performance information to identify risks and improve service delivery.
• Act as a key point of contact for customers and stakeholders.
• Resolve issues and competing priorities while maintaining excellent customer service.
• Support continuous improvement across the Healthy Homes and Disrepair service.

About You

You'll be highly organised with experience in housing, repairs, disrepair or property maintenance, and confident coordinating multiple cases in a busy environment.

You'll have strong leadership and communication skills, excellent attention to detail and the ability to make decisions, solve problems and manage competing priorities.

Most importantly, you'll be customer-focused, collaborative and committed to delivering safe, healthy homes.

This is an excellent opportunity for someone looking to combine planning, leadership and housing experience in a role that makes a genuine difference to residents.

Benefits

• 28 days annual leave plus 8 Bank Holidays, with the option to buy or sell up to 5 additional days.
• Agile working, providing flexibility around where and when you work.
• Generous pension scheme, with employer contributions of up to 10%.
• Employee discounts with over 3,000 online and high-street retailers.
• Life Assurance of up to 5x annual salary.
• Interest-free staff loans of up to £1,000 after six months.
• Cycle to Work scheme.
• 24/7 Employee Assistance Programme offering confidential support and advice.
• Enhanced maternity, paternity, shared parental and adoption leave/pay.
• Free eye tests and contribution towards glasses for eligible colleagues.
• Call-out and standby payments for applicable roles.
• Personal development and training opportunities, including study loans and additional study leave for external qualifications.