Disrepair Manager

Wates Group; Walton-on-Thames; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Impactful public sector work

Supportive team culture

Job summary

WPS is seeking a Disrepair Manager to lead end-to-end disrepair programmes for a local authority. You will drive delivery to high standards, ensure works are compliant, and manage contractor performance to time and budget.

The role requires SMSTS and full UK driving licence, with proven experience in housing maintenance management. You will liaise with council, contractors and residents, review survey reports, and provide regular client updates.

Qualifications

• Experience in disrepair or housing maintenance management.
• Strong knowledge of housing compliance & regulations.
• Confident managing contractors & stakeholders.
• Ability to handle multiple priorities in a fast-paced environment.
• Commercial awareness and focus on quality outcomes.

Responsibilities

• Deliver end-to-end disrepair programmes within SLAs.
• Act as the main liaison between council, contractors & stakeholders.
• Review claims and accurately scope works from survey reports.
• Manage contractors and ensure works are delivered on time, safely, and to quality standards.
• Drive KPIs including turnaround times, first-time fix & customer satisfaction.
• Oversee pre/post inspections to ensure compliance and sign-off standards.
• Support legal processes including pre-action protocols & joint inspections.
• Ensure full compliance with H&S legislation, CDM, and council policies.
• Manage budgets and maintain cost-efficient delivery.
• Maintain clear documentation and provide regular client reports.
• Engage residents, manage expectations & resolve complaints.
• Identify improvements to reduce repeat defects and future claims.

Skills

Disrepair management

Stakeholder management

Contractor management

Compliance awareness

Prioritization

Job description

About The Role

Join WPS as a Disrepair Manager and take the lead on delivering end-to-end disrepair programmes for a local authority. You'll play a key role in improving residents' homes while ensuring works are completed efficiently, compliantly, and to a high standard.

Key Responsibilities

• Deliver end-to-end disrepair programmes within SLAs
• Act as the main liaison between council, contractors & stakeholders
• Review claims and accurately scope works from survey reports
• Manage contractors and ensure works are delivered on time, safely, and to quality standards
• Drive KPIs including turnaround times, first-time fix & customer satisfaction
• Oversee pre/post inspections to ensure compliance and sign-off standards
• Support legal processes including pre-action protocols & joint inspections
• Ensure full compliance with H&S legislation, CDM, and council policies
• Manage budgets and maintain cost-efficient delivery
• Maintain clear documentation and provide regular client reports
• Engage residents, manage expectations & resolve complaints
• Identify improvements to reduce repeat defects and future claims

Essential Requirements

• SMSTS (Site Management Safety Training Scheme) – mandatory
• Full UK Driving Licence – required

What We're Looking For

• Experience in disrepair or housing maintenance management
• Strong knowledge of housing compliance & regulations
• Confident managing contractors & stakeholders
• Ability to handle multiple priorities in a fast-paced environment
• Commercial awareness and focus on quality outcomes

What's in it for You?

• Competitive salary
• Career progression opportunities
• Impactful public sector work
• Supportive team culture

Our Commitments

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please refer to National Security Vetting.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work.

As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]