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(Disrepair) Supervisor

Wates Smartspace

Greater London

On-site

GBP 40,000 - 55,000

Full time

Yesterday

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Job summary

Wates Smartspace is seeking a Disrepair Supervisor to join their Responsive Maintenance division in Brixton. This role involves managing maintenance tasks, ensuring high service quality, and leading a team. Candidates should have prior maintenance experience and hold an SSSTS qualification, along with strong communication and problem-solving skills.

Qualifications

Prior responsive maintenance experience is crucial.
Must have a full UK driving licence.
Excellent communicator with ability to work to tight deadlines.

Responsibilities

Ensure high quality service and manage work scheduling.
Represent Wates at client and resident performance meetings.
Monitor quality of work through inspections and customer satisfaction surveys.

Skills

Communication

Problem Solving

Multi-tasking

Education

SSSTS qualification

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The Vacancy

We have an opportunity for a (Disrepair) Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Brixton office on one of our social housing contracts, delivering reactive and some planned maintenance to our residents.

Key Accountabilities Will Include

Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs
Represent Wates at client and resident performance meetings as requested by the Operations Manager
Manage the responsive repairs function to ensure consistent performance against targets
Effective and efficient management of material costs and ensure that all are following correct processes and procedures
Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service

You must have a full UK driving licence.

To be successful in the role you must also be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior responsive maintenance experience is crucial to the role. You must also have your SSSTS qualification as a minimum.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

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Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

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Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

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Other
Industries
Construction

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