Disrepair Case Manager - Hybrid Role

PA Housing; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health cash plan

Discount schemes

26 days annual leave (29 after 3 years

Flexible bank holidays

Car leasing scheme

Hybrid working

Nine-day fortnight scheme

Job summary

PA Housing is seeking a Case Management Officer to support the management of legal disrepair claims across the Midlands and London South East. You will coordinate residents, surveyors, contractors and internal teams to keep cases progressing, provide updates, and maintain accurate records to resolve delays efficiently.

The role requires DBS checks, strong organisational and communication skills, and experience in housing or asset management.

Qualifications

• GCSE Maths and English required.
• Housing-related qualification desirable.
• DBS check required.

Responsibilities

• Manage a portfolio of legal disrepair cases from instruction through to closure.
• Provide clear, regular updates to residents on claims, appointments and repairs.
• Coordinate inspections, surveys and repair works with contractors and surveyors.
• Maintain accurate case records and supporting documentation for legal responses.
• Identify delays and risks, escalating as needed to keep progress on track.
• Support resident concerns and complaints with appropriate sensitivity.
• Monitor case performance with trackers and reports to flag overdue cases and issues.
• Collaborate with internal teams, contractors and legal representatives to drive timely repairs and compliant resolutions.

Skills

Complex housing cases

Organisational skills

Stakeholder coordination

Customer communication

Case management software

Education

GCSE Maths & English

Tools

Case management systems

Housing management systems

Job description

PA Housing is seeking a Case Management Officer to support the management of legal disrepair claims across the Midlands and London South East. You will coordinate residents, surveyors, contractors and internal teams to keep cases progressing, provide updates, and maintain accurate records to resolve delays efficiently.

The role requires DBS checks, strong organisational and communication skills, and experience in housing or asset management.