Hybrid Disrepair Case Manager

Construction; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Guinness Property is seeking a Disrepair Coordinator in London to manage disrepair cases from initial claim through to resolution. The role offers hybrid working combining office-based and home working for flexibility and balance.

You will plan diaries, coordinate inspections and repairs, and work closely with residents, contractors and internal teams to meet timescales and service standards while keeping accurate records and supporting legal and GDPR compliance.

Qualifications

• Educated to NVQ Level 3 or equivalent A levels.
• Experience in a customer-focused environment.
• Ability to work to agreed performance targets.

Responsibilities

• Coordinate and support disrepair cases from claim to resolution.
• Plan surveyor diaries, coordinate inspections and repairs.
• Maintain case records, scheduling info and updates.
• Assist with legal/financial administration of cases.
• Ensure compliance with pre-action protocols and GDPR.

Skills

Customer-focused

Target-driven

Oral and written communication

Data recording

Microsoft Office

Database experience

Trade competency

Guinness behaviours

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office - Word

Microsoft Office - Excel

Job description

Guinness Property is seeking a Disrepair Coordinator in London to manage disrepair cases from initial claim through to resolution. The role offers hybrid working combining office-based and home working for flexibility and balance.

You will plan diaries, coordinate inspections and repairs, and work closely with residents, contractors and internal teams to meet timescales and service standards while keeping accurate records and supporting legal and GDPR compliance.