Housing Disrepair Case Manager

PA Housing; Leicester; Hybride; GBP 31 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health cash plans

26 days' annual leave increasing to 29

Flexible bank holidays

Car leasing scheme

Hybrid working with 2–3 office days a週

Nine-day fortnight option

Résumé du poste

PA Housing is seeking a Case Management Officer to support disrepair claims across the Midlands and London South East, coordinating residents, surveyors, contractors and legal representatives. You’ll manage cases from instruction to closure, keeping updates clear and records accurate.

You’ll need GCSEs in Maths and English, a full driving licence, and experience handling complex housing cases. The role offers hybrid working, a salary of £30,852 rising to £32,163 after probation, plus a benefits

Qualifications

• Experience managing complex cases within housing, repairs, customer service, complaints, legal disrepair or asset management.
• Experience dealing directly with customers, including sensitive situations professionally.
• Good organisational skills to manage varied caseloads and deadlines.
• Experience maintaining accurate records and updating case management systems.

Responsabilités

• Manage a portfolio of legal disrepair cases from instruction through to closure, monitoring milestones and deadlines.
• Act as a key point of contact for residents, providing clear, empathetic updates on claims, appointments and repairs.
• Coordinate inspections, surveys and repair works, following up with contractors and surveyors to keep cases moving.
• Maintain accurate case records, correspondence and supporting evidence for legal responses and reviews.
• Identify delays, risks and barriers to progress and escalate as needed.
• Support resident concerns and complaints with attention to individual needs and appropriate support.
• Monitor case performance, maintain trackers and produce reports on overdue cases and issues.
• Collaborate with internal teams, contractors and legal representatives to support timely repairs and resolution.

Connaissances

Housing sector experience

Complex case management

Customer service

Careful prioritisation

IT skills (MS Office, case systems)

Formation

GCSEs in Maths & English

Housing-related qualification (desirable)

Outils

Microsoft Office

Case management systems

Description du poste

PA Housing is seeking a Case Management Officer to support disrepair claims across the Midlands and London South East, coordinating residents, surveyors, contractors and legal representatives. You’ll manage cases from instruction to closure, keeping updates clear and records accurate.

You’ll need GCSEs in Maths and English, a full driving licence, and experience handling complex housing cases. The role offers hybrid working, a salary of £30,852 rising to £32,163 after probation, plus a benefits