Case Management Officer Damp & Mould

The Methodist Church in Britain; United Kingdom; Hybrid; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

High street discount schemes

Health cash plan

26 days' annual leave, rising to 29, +

Flexible bank holidays

Car leasing scheme

Hybrid working

Optional nine-day fortnight scheme

Zusammenfassung

PA Housing is seeking a Case Management Officer to coordinate legal disrepair claims, including damp and mould, from instruction to closure. You will liaise with residents, surveyors, contractors and legal advisers across the Midlands and London South East, with hybrid working of two to three office days a week.

The role requires a DBS check and a full driving licence with car access, as visits to residents' homes are part of the work.

Qualifikationen

• GCSE-level education in Maths and English.
• Experience handling complex housing, repairs, customer service, or disrepair cases.
• DBS check required; driving licence and car access for home visits.

Aufgaben

• Manage a portfolio of legal disrepair cases from instruction to closure, tracking milestones and deadlines.
• Be the main contact for residents, providing clear, regular updates on claims, appointments and repairs.
• Coordinate inspections, surveys and repair works, following up with contractors and surveyors to keep cases moving.
• Keep accurate case records, correspondence and supporting evidence ready for legal responses and reviews.
• Identify delays, risks and barriers, escalating concerns to surveyors and managers as needed.
• Support handling resident concerns while respecting individual needs.
• Monitor case performance, maintain trackers and report overdue cases and recurring issues.
• Collaborate with internal teams, contractors and legal representatives to enable timely repairs and compliant case resolution.

Kenntnisse

Organisational skills

Communication

Analytical skills

IT literacy

Ausbildung

GCSE Maths & English

Tools

Microsoft Office

Case management systems

Housing management systems

Jobbeschreibung

This Case Management Officer post sits within PA Housing's legal disrepair work, coordinating claims over damp, mould and other housing conditions. The role keeps each case moving from instruction to closure by linking residents, surveyors, contractors and legal advisers. It covers the Midlands and London South East, with hybrid working of two to three office days a week once settled. Candidates need a DBS check and a full licence with car access, as visits to residents' homes are part of the work.

What the job involves

• Manage a portfolio of legal disrepair cases from instruction to closure, tracking milestones and deadlines
• Be the main contact for residents, giving clear, regular and empathetic updates on claims, appointments and repairs
• Coordinate inspections, surveys and repair works, chasing contractors and surveyors to keep cases moving
• Keep accurate case records, correspondence and supporting evidence ready for legal responses and case reviews
• Identify delays, risks and barriers, escalating concerns to surveyors and managers
• Support the handling of resident concerns and complaints, taking account of individual needs
• Monitor case performance, maintain trackers and report on overdue cases and recurring issues
• Work with internal teams, contractors and legal representatives to support timely repairs, compliance and case resolution

What’s required

Qualifications

• GCSE-level education in Maths and English

Experience

• Managing complex cases in housing, repairs, customer service, complaints, legal disrepair or asset management
• Dealing directly with customers, including sensitive situations handled professionally and empathetically
• Maintaining accurate records, updating case management systems and handling supporting documentation

Skills & knowledge

• Strong organisation, managing a varied caseload, competing priorities and deadlines
• Good analytical and reporting skills, monitoring progress and identifying risks
• Excellent communication and relationship-building, coordinating different stakeholders
• Good IT skills, including Microsoft Office and case management or housing management systems

Checks & eligibility

• DBS check
• Full driving licence and access to a car

Other

• Proactive and solutions-focused, comfortable challenging when things are not right, and working openly and honestly

Nice to have

• Housing-related qualification
• Knowledge of legal disrepair, damp and mould, or housing conditions claims

What’s offered

• High street discount schemes
• Health cash plan
• 26 days' annual leave, rising to 29 after three years, with the option to buy more
• Flexible bank holidays
• Car leasing scheme
• Hybrid working, with two to three office days a week once settled
• Optional nine-day fortnight scheme