Disrepair Case Manager (Hybrid)

Confidential; Oldham; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Guinness Property is seeking a Disrepair Coordinator based in Oldham with a hybrid working pattern. You will coordinate disrepair cases from initial claim to resolution, manage surveyor diaries, schedule inspections and repairs, and maintain thorough case records to ensure timely completion and regulatory compliance.

You will also support the legal and financial aspects of disrepair, prepare court bundles, and promote safe working practices while safeguarding residents’ wellbeing throughout the

Qualifications

• Experience in a customer-focused environment.
• Experience meeting performance targets.
• Excellent oral and written communications.
• Educated to NVQ Level 3 or equivalent A levels.

Responsibilities

• Coordinate and support the management of disrepair cases from initial claim through to resolution.
• Plan and manage surveyor diaries, coordinate inspections and repair appointments.
• Maintain accurate case records, scheduling information and communication updates.
• Support the legal and financial administration of disrepair cases by processing new claims and preparing bundles.
• Ensure compliance with pre-action protocols, GDPR and health & safety requirements.

Skills

Customer-focused

Target-driven

Excellent communication

Data recording

Microsoft Word/Excel

Work under pressure

Database experience

Trade competency

Education

NVQ Level 3 or equivalent A levels

Job description

Guinness Property is seeking a Disrepair Coordinator based in Oldham with a hybrid working pattern. You will coordinate disrepair cases from initial claim to resolution, manage surveyor diaries, schedule inspections and repairs, and maintain thorough case records to ensure timely completion and regulatory compliance.

You will also support the legal and financial aspects of disrepair, prepare court bundles, and promote safe working practices while safeguarding residents’ wellbeing throughout the