Disrepair Coordinator - Hybrid Case Management & Repairs

Construction; Sheffield; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

Guinness Property is recruiting a Disrepair Coordinator in Sheffield on a full-time, permanent basis. The role combines office and home working to support timely management of disrepair cases from initial claim to resolution.

You will plan surveyor diaries, coordinate inspections and repairs, liaise with residents, contractors and internal teams, and maintain accurate case records and GDPR-compliant documentation.

Qualifications

• Experience in a customer-focused environment.
• Ability to meet performance targets and deadlines.
• Excellent oral and written communication.
• Accurate data recording and documentation.
• Experience using databases and MS Office tools.

Responsibilities

• Coordinate and support management of disrepair cases from initial claim to resolution.
• Plan surveyor diaries, coordinate inspections and repair appointments.
• Work with residents, contractors and internal teams to meet timescales and standards.
• Maintain accurate case records, communication updates and documentation.
• Assist with legal admin, court/disclosure bundles and GDPR compliance; support safeguarding and health & safety.

Skills

Customer-focused

Target-driven

Communication skills

Data recording

Database experience

Trade competency

Guinness Behaviours

Education

NVQ Level 3 / A levels

Tools

Microsoft Word

Microsoft Excel

Job description

Guinness Property is recruiting a Disrepair Coordinator in Sheffield on a full-time, permanent basis. The role combines office and home working to support timely management of disrepair cases from initial claim to resolution.

You will plan surveyor diaries, coordinate inspections and repairs, liaise with residents, contractors and internal teams, and maintain accurate case records and GDPR-compliant documentation.