Disrepair Coordinator

Consortium; Oldham; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Guinness Property is seeking a Disrepair Coordinator in Oldham for a full-time, permanent role with hybrid working. You will manage disrepair cases from initial claim through to resolution, coordinating surveys and repairs while liaising with residents, contractors and internal teams to ensure timely service delivery.

You will also handle the legal and administrative aspects of cases, maintain accurate records, and promote safe working practices in line with GDPR and health and safety

Qualifications

• Experience in a customer-focused environment.
• Ability to work to targets and deadlines.
• Excellent written and spoken communication skills.
• Methodical, with accurate data recording and procedures.
• Proficient in Microsoft Word and Excel.
• Able to work in a fast-paced environment and under pressure.
• Experience with databases.
• Trade competence relevant to disrepair or housing repairs.

Responsibilities

• Coordinate and support disrepair cases from initial claim to resolution.
• Plan surveyor diaries, coordinate inspections and repair appointments.
• Work with residents, contractors and internal teams to meet timescales and standards.
• Assist with legal/administrative tasks for disrepair cases and GDPR compliance.

Skills

Customer focus

Target-driven

Communication skills

Data entry

MS Office

Database experience

Trade background

Guinness Behaviours

Education

NVQ Level 3 or equivalent/A levels

Tools

Excel

Word

Job description

Disrepair Coordinator position in Oldham

Full-time, permanent with hybrid working

Responsibilities include managing disrepair cases and coordinating inspections

Essential to have experience in customer-focused environments

NVQ Level 3 or equivalent A levels required

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; places where our residents are proud to live.

Guinness Property has a new opportunity for a Disrepair Coordinator to join our team on a full-time, permanent basis. The role is based in Oldham and offers a hybrid working arrangement, combining office-based working with home working to provide flexibility and work-life balance.

About the role

As a Disrepair Coordinator you will be responsible for coordinating and supporting the effective management of disrepair cases from initial claim through to resolution. You will plan and manage surveyor diaries, coordinate inspections and repair appointments, and work closely with residents, contractors and internal teams to ensure repairs are delivered within agreed timescales, legal requirements and service standards. Maintaining accurate case records, scheduling information and communication updates will be key to ensuring a smooth customer journey and effective case progression.

You will also support the legal and financial administration of disrepair cases by processing new claims, preparing high-quality court and disclosure bundles, maintaining settlement and compensation records, and ensuring compliance with pre-action protocols and GDPR requirements. In addition, you will promote safe working practices, adhere to Health & Safety standards, and support safeguarding responsibilities by identifying and escalating any concerns relating to customer wellbeing throughout the disrepair process.

You will be able to demonstrate these essential skills:

• Experience of working in a customer-focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Microsoft Office including Word and Excel.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.
• Evidence of competency in a relevant trade.
• Demonstrate the Guinness Behaviours.
• Educated to NVQ Level 3 or equivalent A levels.