Disputes & Resolution Specialist

amoriabond; Manchester; On-site; GBP 27,000 - 38,000; Full time

Job summary

amoriabond in Manchester is seeking a Disputes & Resolution Specialist to join our Finance team and own complex customer invoice queries and disputes across UK and US operations. This role goes beyond traditional credit control; you will investigate disputed invoices, determine root causes, work with Credit Control, Billing, Sales and Operations, and implement improvements to prevent repeats.

Strong analytical mindset and experience in Credit Control or Billing is preferred, with cross-border

Qualifications

• Experience in Credit Control, Accounts Receivable, Accounts Payable, Billing or Finance Operations.
• Experience investigating and resolving invoice queries or disputes.
• Strong problem-solving skills with end-to-end investigation.
• Experience using customer or supplier portals for invoicing and query resolution.

Responsibilities

• Manage customer invoice disputes from query to resolution.
• Review aged debt and identify invoices requiring investigation.
• Investigate complex disputed invoices and gather information to resolve them.
• Log and maintain records of disputes and their progress.
• Work closely with Credit Control, Billing, Sales, Operations and regional stakeholders.
• Support the reduction of disputed aged debt and collection of overdue invoices.
• Monitor outstanding disputes and escalate high-risk or high-value issues where required.
• Using customer portals to submit invoices, retrieve information and investigate queries.
• Identify recurring issues and root causes; recommend process improvements.
• Support activity across UK and US ledgers.

Skills

Credit Control experience

Investigative mindset

Strong problem-solving

Stakeholder collaboration

Excel skills

Tools

Oracle

Ariba

Fusion

Job description

Disputes & Resolution Specialist

Location: Manchester

Contract: 6-month Fixed Term Contract

Working Pattern: Full-time

We're looking for a Disputes & Resolution Specialist to join our Finance team and take ownership of complex customer invoice queries and disputes across our UK and US operations.

This is more than a traditional Credit Control role. We're looking for someone who enjoys getting to the bottom of problems. You'll investigate disputed invoices, understand why issues have occurred, work with different teams to resolve them and, importantly, identify what can be changed to prevent the same problems happening again.

If you have experience within Credit Control, Accounts Receivable, Accounts Payable, Billing or a similar finance environment and you naturally enjoy solving problems, we'd love to hear from you.

What you'll be doing

• Managing customer invoice disputes from initial query through to resolution
• Reviewing aged debt and identifying invoices requiring investigation
• Investigating complex disputed invoices and gathering the information needed to resolve them
• Logging and maintaining accurate records of disputes and their progress
• Working closely with Credit Control, Billing, Sales, Operations and regional stakeholders
• Supporting the reduction of disputed aged debt and collection of overdue invoices
• Monitoring outstanding disputes and escalating high-risk or high-value issues where required
• Using customer portals to submit invoices, retrieve information and investigate queries
• Identifying recurring issues and getting to the root cause of why disputes are happening
• Recommending improvements to processes and controls to prevent repeat issues
• Supporting activity across both UK and US ledgers

What we're looking for

You don't need to come from one specific industry or have one particular job title. We're more interested in finding someone who is investigative, commercially minded and genuinely enjoys solving complex problems .

Ideally, you'll have:

• Experience within Credit Control, Accounts Receivable, Accounts Payable, Billing or Finance Operations
• Experience investigating and resolving invoice queries or disputes
• Strong problem-solving skills and the confidence to investigate an issue from start to finish
• Experience using customer or supplier portals for invoicing, payments or query resolution
• Experience with systems such as Oracle, Ariba or Fusion would be beneficial
• Strong communication skills and the confidence to work with multiple internal and external stakeholders
• Good Excel and reporting skills
• Excellent attention to detail
• The ability to manage multiple queries and priorities
• A strong sense of ownership and a proactive approach to getting things resolved
• Experience within recruitment or staffing isn't essential.
• We’d also be interested in people from hire, rental, staffing or other service-led environments where you've worked with pay-and-bill, recharges, hourly billing or similarly complex customer invoicing.

What will make you stand out?

You'll be someone who doesn't just want to close a query and move on.

When something goes wrong, you naturally want to understand why it happened, how to fix it and what can be done differently to stop it happening again .

If you're comfortable navigating different finance systems and customer portals, enjoy untangling complicated invoice issues and like taking ownership of problems through to resolution, this could be a great opportunity for you.

No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.

INDAB