Manchester Disputes & Resolution Specialist

Amoria Group; Manchester; On-site; GBP 29,000 - 40,000; Full time

Job summary

Amoria Group is seeking a Disputes & Resolution Specialist in Manchester to own complex customer invoice disputes across UK and US operations. The role goes beyond traditional credit control, focusing on root-cause analysis and process improvements.

You will investigate disputed invoices, collaborate with Credit Control, Billing, Sales and Operations, and help reduce aged debt while ensuring accurate records and timely resolutions. This is a 6-month fixed-term, full-time position based on-site.

Qualifications

• Experience in Credit Control, AR, AP, Billing or Finance Operations.
• Experience investigating and resolving invoice queries or disputes.
• Strong problem-solving skills and end-to-end issue ownership.
• Experience using customer or supplier portals for invoicing or queries.
• Experience with Oracle, Ariba or Fusion is beneficial.

Responsibilities

• Manage customer invoice disputes from initial query through to resolution.
• Review aged debt and identify invoices needing investigation.
• Investigate complex disputed invoices and gather information to resolve them.
• Log and maintain records of disputes and progress.
• Collaborate with Credit Control, Billing, Sales, Operations and regional stakeholders.
• Support reduction of disputed aged debt and collection of overdue invoices.
• Monitor outstanding disputes and escalate high-risk/high-value issues.
• Identify recurring issues and get to root cause; propose process improvements.

Skills

Credit control

Accounts receivable

Accounts payable

Billing

Problem solving

Stakeholder management

Excel & reporting

Ownership & accountability

Tools

Oracle

Ariba

Fusion

Job description

Amoria Group is seeking a Disputes & Resolution Specialist in Manchester to own complex customer invoice disputes across UK and US operations. The role goes beyond traditional credit control, focusing on root-cause analysis and process improvements.

You will investigate disputed invoices, collaborate with Credit Control, Billing, Sales and Operations, and help reduce aged debt while ensuring accurate records and timely resolutions. This is a 6-month fixed-term, full-time position based on-site.