Finance Disputes Investigator & Resolution Lead

amoriabond; Manchester; On-site; GBP 27,000 - 38,000; Full time

Job summary

amoriabond in Manchester is seeking a Disputes & Resolution Specialist to join our Finance team and own complex customer invoice queries and disputes across UK and US operations. This role goes beyond traditional credit control; you will investigate disputed invoices, determine root causes, work with Credit Control, Billing, Sales and Operations, and implement improvements to prevent repeats.

Strong analytical mindset and experience in Credit Control or Billing is preferred, with cross-border

Qualifications

• Experience in Credit Control, Accounts Receivable, Accounts Payable, Billing or Finance Operations.
• Experience investigating and resolving invoice queries or disputes.
• Strong problem-solving skills with end-to-end investigation.
• Experience using customer or supplier portals for invoicing and query resolution.

Responsibilities

• Manage customer invoice disputes from query to resolution.
• Review aged debt and identify invoices requiring investigation.
• Investigate complex disputed invoices and gather information to resolve them.
• Log and maintain records of disputes and their progress.
• Work closely with Credit Control, Billing, Sales, Operations and regional stakeholders.
• Support the reduction of disputed aged debt and collection of overdue invoices.
• Monitor outstanding disputes and escalate high-risk or high-value issues where required.
• Using customer portals to submit invoices, retrieve information and investigate queries.
• Identify recurring issues and root causes; recommend process improvements.
• Support activity across UK and US ledgers.

Skills

Credit Control experience

Investigative mindset

Strong problem-solving

Stakeholder collaboration

Excel skills

Tools

Oracle

Ariba

Fusion

Job description

amoriabond in Manchester is seeking a Disputes & Resolution Specialist to join our Finance team and own complex customer invoice queries and disputes across UK and US operations. This role goes beyond traditional credit control; you will investigate disputed invoices, determine root causes, work with Credit Control, Billing, Sales and Operations, and implement improvements to prevent repeats.

Strong analytical mindset and experience in Credit Control or Billing is preferred, with cross-border