Dispute Analyst

Lloyds Clinical; Coventry; On-site; GBP 26,000 - 38,000; Full time

Job summary

Lloyds Clinical is seeking a motivated Dispute Analyst to join our Finance team. The role focuses on investigating invoice discrepancies, managing queries, and delivering accurate resolutions while upholding quality and regulatory standards.

You will work with customers and internal teams to drive process improvements, maintain thorough records, and ensure timely, professional communication throughout the dispute lifecycle.

Qualifications

• Experience in a finance, accounts receivable, credit control, customer service, or dispute resolution environment.
• Strong analytical and investigative skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proactive with a continuous improvement focus.
• Comfort working with data, systems and Microsoft Office applications.

Responsibilities

• Maintain and update invoice query records and correspondence within service levels.
• Review, investigate, and resolve invoice disputes and queries promptly.
• Communicate resolutions to customers with clear updates.
• Build relationships with customers and internal stakeholders to resolve disputes.
• Act as a point of contact for invoice-related queries and escalations.
• Collaborate to identify process improvement opportunities.
• Ensure activities comply with policies, quality standards and regulatory requirements.

Skills

Analytical skills

Attention to detail

Problem solving

Communication skills

Multitasking

Microsoft Office

Data analysis

Customer service

Tools

Microsoft Office

Job description

About The Role

Join Our Finance Team

We are looking for a motivated and detail-focused Dispute Analyst to join our Finance team. This is an exciting opportunity for an individual who enjoys problem-solving, analysing data, and delivering excellent customer service.

Please note this is a Fixed Term Contract (FTC) for six months

As a Dispute Analyst, you will be responsible for investigating and resolving invoice discrepancies, ensuring queries are managed efficiently and professionally. Working closely with customers and internal stakeholders, you will play a key role in driving process improvements while maintaining the highest standards of quality and compliance.

Key Responsibilities

• Maintain and update invoice query records and correspondence, ensuring all information is accurately logged, stored, and distributed within agreed service levels.
• Review, investigate, and resolve invoice disputes and queries in a timely and professional manner.
• Communicate resolutions clearly to customers, providing updates and outlining any actions required.
• Build effective working relationships with customers and internal stakeholders to facilitate prompt dispute resolution.
• Act as a key point of contact for invoice-related queries and escalations.
• Collaborate with colleagues and wider business teams to identify opportunities for process improvements and prevent recurring issues.
• Ensure all activities are completed in line with company policies, quality standards, and regulatory requirements.

About You

• Previous experience in a finance, accounts receivable, credit control, customer service, or dispute resolution environment.
• Strong analytical and investigative skills with excellent attention to detail.
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service skills and a solution-focused approach.
• Confidence working with data, systems, and Microsoft Office applications.
• A proactive mindset with a continuous improvement focus.

About Us

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.