Invoice Dispute Analyst – Finance (FTC)

Lloyds Clinical; Coventry; On-site; GBP 26,000 - 38,000; Full time

Job summary

Lloyds Clinical is seeking a motivated Dispute Analyst to join our Finance team. The role focuses on investigating invoice discrepancies, managing queries, and delivering accurate resolutions while upholding quality and regulatory standards.

You will work with customers and internal teams to drive process improvements, maintain thorough records, and ensure timely, professional communication throughout the dispute lifecycle.

Qualifications

• Experience in a finance, accounts receivable, credit control, customer service, or dispute resolution environment.
• Strong analytical and investigative skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proactive with a continuous improvement focus.
• Comfort working with data, systems and Microsoft Office applications.

Responsibilities

• Maintain and update invoice query records and correspondence within service levels.
• Review, investigate, and resolve invoice disputes and queries promptly.
• Communicate resolutions to customers with clear updates.
• Build relationships with customers and internal stakeholders to resolve disputes.
• Act as a point of contact for invoice-related queries and escalations.
• Collaborate to identify process improvement opportunities.
• Ensure activities comply with policies, quality standards and regulatory requirements.

Skills

Analytical skills

Attention to detail

Problem solving

Communication skills

Multitasking

Microsoft Office

Data analysis

Customer service

Tools

Microsoft Office

Job description

Lloyds Clinical is seeking a motivated Dispute Analyst to join our Finance team. The role focuses on investigating invoice discrepancies, managing queries, and delivering accurate resolutions while upholding quality and regulatory standards.

You will work with customers and internal teams to drive process improvements, maintain thorough records, and ensure timely, professional communication throughout the dispute lifecycle.