Dispatcher & Planner for Field Operations

Johnson Controls, Inc.; Sunbury-on-Thames; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

25 days annual leave + Bank Holidays

Holiday Purchase Scheme: buy up to 10额

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts: high street, bike

Cycle-to-work scheme

Johnson Controls product discounts

Career development

Job summary

Johnson Controls is seeking a Dispatcher / Planner to keep our installation operation running smoothly. You will coordinate schedules, plan workloads, and ensure customer appointments stay on track, working closely with Field Line Managers to resolve issues before they arise.

Full training will be provided and you will join a team focused on delivering a seamless customer experience across engineering and service operations.

Qualifications

• Strong customer service and communication skills.
• Confident using computers and quick to learn new systems.
• Organised, proactive, and comfortable picking up the phone.
• Nice to have: experience in scheduling, planning or coordinating workloads.
• Nice to have: knowledge of the security or engineering industry.

Responsibilities

• Dispatch engineers to customer appointments, ensuring the right person is assigned to the right job at the right time.
• Balance engineer diaries to keep workloads productive and supported.
• Coordinate customer visits from start to finish—confirm details, plan ahead, keep on track.
• Act as a key contact for customers, respond to enquiries, provide updates, and ensure a positive experience.
• Work with engineers and managers to resolve problems quickly and keep customers informed and confident.
• Support the team by coordinating schedules, materials, and follow‑up visits.

Skills

Customer service

Communication

Computer skills

Organisation

Phone handling

Scheduling experience

Proactive problem solving

Job description

Johnson Controls is seeking a Dispatcher / Planner to keep our installation operation running smoothly. You will coordinate schedules, plan workloads, and ensure customer appointments stay on track, working closely with Field Line Managers to resolve issues before they arise.

Full training will be provided and you will join a team focused on delivering a seamless customer experience across engineering and service operations.