Installation Planner

Johnson Controls, Inc.; Sunbury-on-Thames; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Salary

25 days annual leave

Holiday Purchase Scheme

Employer pension match

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Job summary

Johnson Controls is seeking an organised Subscriber Installation Planner to support our installation operations. You will plan installation workloads, coordinate customer bookings and work with Field Line Managers to resolve scheduling issues, ensuring a smooth customer experience.

We offer comprehensive benefits, strong pension, life assurance, and an environment that supports career development. Full training will be provided in a fast-paced, team-oriented setting.

Qualifications

• Experience in customer-facing roles or service delivery.
• Ability to learn new systems and software.
• Organised and proactive with good communication.

Responsibilities

• Plan and schedule installation workloads to maximise efficiency.
• Coordinate appointments and support customer bookings.
• Collaborate with Field Line Managers to resolve scheduling issues.
• Provide administrative support to keep operations running smoothly.
• Identify and resolve potential issues before they impact service.

Skills

Customer service

Computer literacy

Proactive attitude

Organisational skills

Job description

We're looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You'll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast-paced, team-focused environment.

What we offer

• Competitive Salary: Reflecting your skills and experience


• Generous Leave: 25 days annual leave (pro-rated in hours)


• Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave


• Comprehensive Benefits:


• Pension plan (up to 7% employer match)


• Life assurance


• Employee assistance program


• Referral scheme


• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts


• Career Development: Extensive growth and advancement opportunities

What you'll do:

• Plan and schedule installation workloads to maximise efficiency


• Coordinate appointments and support customer bookings


• Work closely with Field Line Managers to resolve scheduling issues


• Provide administrative support to keep operations running smoothly


• Help identify and resolve potential issues before they impact service

What we're looking for:

• Strong customer service focus


• Confident using computers and willing to learn new systems


• Proactive, positive attitude with a willingness to learn


• Good organisational and communication skills

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-MS2 #LI-Onsite #ADTcustomerservice Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.