Customer Service Dispatcher

Johnson Controls, Inc.; Manchester; Hybrid; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Hybrid work model

25 days annual leave

Bank holidays

Pension plan (employer contribution)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development

Free onsite parking

Dress Down Fridays

Job summary

Johnson Controls in Manchester is seeking a Scheduler/Planner to support the installation team by planning and tracking installations and coordinating labour resources. You will also procure equipment to meet customer requirements and ensure milestones and deadlines are met.

You will effectively communicate with customers, installers and managers, prepare programmes and schedules, negotiate with suppliers, coordinate manpower, and produce timely information for engineers and customers.

Qualifications

• Proven experience in Customer Service
• Strong organisational and time management skills
• PC literate, including knowledge of Microsoft Office
• Preferred Experience in scheduling and coordinating field-based engineers or similar roles
• Familiarity with the security systems, construction, or facilities management industries.

Responsibilities

• Effectively communicate and build strong relationships with customers, installation engineers and managers.
• Preparation of programmes and schedules.
• Effectively negotiate with suppliers and coordinate the delivery of material and equipment.
• Coordinate the manpower planning of a team of engineers.
• Produce fast and accurate information for engineers and customers.
• Monitor the progress of installations to ensure they are working to schedule and minimise downtime.
• Ensure all installation information is available, complete and up to date.
• Assist with the scheduling of sub-contractors.

Skills

Customer service

Organisational skills

Time management

Scheduling

Field coordination

Facilities management familiarity

Tools

Microsoft Office

Job description

What you will do As a Scheduler/Planner, you will play a key role in supporting the installation team by efficiently planning and tracking installations, while maximising the utilisation of available labour resources. You will also be responsible for the timely procurement of equipment to meet customer requirements. This role involves coordinating the end-to-end delivery of projects, ensuring all milestones and deadlines are met to the highest standards.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous & Flexible Leave Entitlement: 25 days of annual leave + Bank Holidays
• Hybrid Working: 2 days per week working from home, available following 6 months of training and successful completion of the probation period
• Hours of work: Monday to Friday – 8.30am – 5pm
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days
• Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme
• Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products
• Career Development: Extensive opportunities for growth and advancement
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

How you will do it

• Effectively communicate and build strong relationships with customers, installation engineers and managers.
• Preparation of programmes and schedules.
• Effectively negotiate with suppliers and coordinate the delivery of material and equipment.
• Coordinate the manpower planning of a team of engineers.
• Produce fast and accurate information for engineers and customers.
• Monitor the progress of installations to ensure they are working to schedule and minimise downtime.
• Ensure all installation information is available, complete and up to date.
• Assist with the scheduling of sub-contractors.

What we look for

• Required Proven experience in Customer Service
• Strong organisational and time management skills
• PC literate, including knowledge of Microsoft Office
• Preferred Experience in scheduling and coordinating field-based engineers or similar roles.
• Familiarity with the security systems, construction, or facilities management industries.

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonisation, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centres, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organisation, we elevate customer performance, turn goals into real‑world results and help move society forward.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialised storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.