Dispatcher

Sureserve; Newmarket; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading UK energy services provider is seeking a Dispatch Coordinator to manage the scheduling and movement of Engineers. The ideal candidate will have experience in logistics and strong communication skills. Responsibilities include planning dispatches, tracking engineers, and managing customer inquiries. The role offers a competitive salary of £26,208 plus a discretionary bonus, along with various benefits including pension scheme and employee assistance programs.

Benefits

Competitive salary

Contributory Pension scheme

Life assurance

29 days annual leave

Enhanced family friendly policies

Retail discounts access

Virtual GP service

Employee assistance programme

Bike2Work scheme

Qualifications

• Previous experience in dispatching or logistics is preferred.
• Ability to remain efficient under pressure.

Responsibilities

• Plan and dispatch Engineers based on requests.
• Communicate with drivers and clients to provide updates.
• Track status and location of Engineers.
• Manage emergencies and delays proactively.
• Handle customer inquiries and complaints professionally.

Skills

Excellent communication skills

Strong organizational abilities

Problem-solving skills

Ability to multitask

Calm under pressure

Education

High school diploma or equivalent

Additional coursework in logistics

Job description

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real‑time data, enabling informed energy decisions.

Purpose of the role:

Responsible for coordinating and managing the schedule and movement of Engineers/Partner Engineers to ensure efficient and timely service meeting SLAs.

Key Responsibilities:

• Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs,
• Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues,
• Track the status and location of Engineers, to ensure timely arrivals and departures,
• Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions,
• Handle customer inquiries, complaints, and service requests in a professional and courteous manner,
• Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.

The Individual:

• High school diploma or equivalent; additional coursework or certification in logistics, transportation, or a related field is a plus.
• Previous experience in dispatching, logistics, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Ability to remain calm and efficient under pressure.
• Problem‑solving skills and the ability to make quick decisions.

Salary £26208

Plus, a discretionary bonus of up to £1,800.00 per annum on successful achievement of monthly KPI’s

What we are offering.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 29 days annual leave inclusive of bank holidays
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
• Sureserve Benefits Hub, accessing over 1000’s retail discounts,
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
• Bike2Work scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre‑employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.