Dispatch Agent (Operations)

Swissport; Luton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading provider of ground services at Luton Airport is looking for a Dispatch Agent (Operations) for a part-time role. The position involves coordinating cargo movement, ensuring timely dispatch of shipments, and managing aircraft turnaround efficiently. Candidates should possess good communication and organizational skills, relevant experience advantageous, and a valid UK manual driver's license. This role offers a competitive salary and opportunities for career advancement in the aviation industry.

Benefits

Employee Assistance Programme

Comprehensive training

Free onsite parking

Retirement savings plan

Career advancement opportunities

Qualifications

• Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous.
• Valid FULL UK MANUAL driver’s licence required.

Responsibilities

• Prepare necessary paperwork and documentation for flight crew.
• Communicate aircraft fuel and load data accurately.
• Liaise with ground crew and stakeholders.
• Manage the turnaround of aircraft efficiently.
• Operate aerobridges and aircraft guidance systems.
• Drive various vehicles airside in compliance with regulations.
• Perform aircraft weight and balance calculations.

Skills

Aircraft ground operations

Communication skills

Organizational skills

Flexibility

Job description

Job Title: Dispatch Agent (Operations)

Company: Swissport

Location: Luton Airport

Part Time, Fixed until 31/10/2026

Hours: 20 hours per week, between Monday – Sunday (shift work)

Salary: £12.91 per hour

About the Company

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role

As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement of cargo and ensuring timely and accurate dispatch of shipments to their designated destinations.

Responsibilities

• Prepare necessary paperwork and documentation for flight crew, including flight plans, load sheets, and fuel data.
• Communicate aircraft fuel and load data accurately to flight crew and load control, ensuring compliance with safety and operational requirements.
• Liaise with all stakeholders, including ground crew, flight operations, and airport authorities, to ensure the aircraft is loaded as per specifications and operational requirements.
• Prioritize tasks and manage the turnaround of aircraft from arrival to departure, ensuring efficiency and adherence to schedule.
• Operate aerobridges and aircraft stand guidance systems safely and effectively to facilitate aircraft boarding and disembarkation.
• Drive various vehicles airside, including cars, vans, and minibuses, in accordance with airport regulations and safety protocols.
• Perform aircraft weight and balance calculations as required, ensuring compliance with safety regulations and operational standards.
• Ensure deployment of environmental processes and procedures, referring to the QHSE Manual.

Qualifications

• Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous.
• Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulations.
• Excellent communication skills with the ability to liaise effectively with stakeholders at all levels.
• Strong organizational skills and the ability to prioritize tasks in a fast‑paced environment.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
• Valid FULL UK MANUAL driver’s licence and ability to operate vehicles airside in compliance with airport regulations.

Benefits

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part‑time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.