Discharge Transport Specialist – Patient Care

Health Transportation Group UK Ltd; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Training & uniform

Market-leading pay

Employee support program

Job summary

Health Transportation Group UK (HTG-UK) is seeking Ambulance Care Assistants to join our Discharge Rota in Norwich. You will provide safe, compassionate passenger transport for vulnerable patients, with duties extending beyond driving to mobility assistance and patient care.

The role emphasizes patient safety, empathy, and reliability, with coverages that include 12-hour shifts within a 4-on/4-off pattern. On-site teamwork and ongoing training are core to our service.

Qualifications

• Clear and compassionate communication with patients and colleagues.
• Caring and patient-focused approach to transport duties.
• Good physical fitness for moving and handling patients.
• Ability to stay calm under pressure during shifts and emergencies.
• Reliable and punctual with good time management.
• Basic IT skills for record-keeping and using devices.

Responsibilities

• Safely drive patients to and from healthcare appointments while providing reassurance and care.
• Assist with mobility, including safe lifting and use of equipment.
• Communicate clearly with patients, families and healthcare staff; maintain dignity and confidentiality.
• Carry out daily vehicle checks; keep equipment clean and prepared; document journeys and incidents.

Skills

Communication

Empathy

Physical fitness

Calm under pressure

Reliability

IT knowledge

Job description

Health Transportation Group UK (HTG-UK) is seeking Ambulance Care Assistants to join our Discharge Rota in Norwich. You will provide safe, compassionate passenger transport for vulnerable patients, with duties extending beyond driving to mobility assistance and patient care.

The role emphasizes patient safety, empathy, and reliability, with coverages that include 12-hour shifts within a 4-on/4-off pattern. On-site teamwork and ongoing training are core to our service.