Emergency Care Assistant

Health Transportation Group UK Ltd; Norwich; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Market-leading pay

Sick pay after 12 months

Employee assistance programme

Pension scheme

Uniform provided

Training and development

Refer a Friend bonus

Job summary

Health Transportation Group UK Ltd in Norwich is seeking an Emergency Care Assistant (FREC4) to join our team. You will care for and transport non-emergency patients, applying your FREC4 training to monitor patients and respond to urgent situations with professionalism.

The role offers 40 hours per week on a shift rota, with mornings, evenings, lates, and night shifts across the 7-day week. Training and uniform are fully funded as part of our supportive environment.

Qualifications

• Be FREC4 trained and attend refresher courses as required.
• Full flexibility to work shifts on any day of the week, including weekends.
• Are caring and compassionate.
• Have good physical fitness for moving and handling patients.
• Communicate clearly and kindly both in person and in writing.

Responsibilities

• Deliver safe and effective patient care, using your skills and training to make professional clinical judgements.
• Provide essential emergency interventions, including airway management, AED use, oxygen administration and monitoring patients’ vital signs.
• Safely transport patients to and from treatment centres, ensuring their comfort and wellbeing at all times.
• Drive and maintain ambulance vehicles in line with legal requirements, company standards and safety protocols.
• Communicate effectively with patients, colleagues and healthcare professionals to deliver high-quality care and maintain patient confidentiality.

Skills

FREC4 trained

Flexibility

Communication skills

Basic IT knowledge

Driving licence

Job description

Exciting opportunities available for Emergency Care Assistants (FREC4) to join our team in Norwich

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

Step into a rewarding role as an Emergency Care Assistant, where every shift makes a real difference. You’ll be responsible for safely caring for and transporting non-emergency patients, along with their relatives and healthcare staff, using your training, expertise and the resources available to you. This role requires candidates to operate at First Responder Emergency Care Level 4 (FREC4) standard, so applicants must be able to demonstrate qualifications at FREC4 level or above. Beyond this, you'll draw on your FREC4 training to deliver high-quality non-emergency high dependency patient transport services, confidently monitoring patients conditions through clinical observation and responding to both life-threatening and non-life‑treating situations with professionalism and compassion.

It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.

This is a shift-based role, working 40 hours per week and you’ll work as part of a rota covering early mornings, evenings, lates and night shifts, which can fall on any day across the 7-day week, including weekends and public holidays. Shifts will vary, so flexibility is essential. We also welcome interest from candidates who may be looking for part-time hours.

Summary Of Main Duties Include

• Deliver safe and effective patient care, using your skills and training to make professional clinical judgements.
• Provide essential emergency interventions, including airway management, AED use, oxygen administration and monitoring patients’ vital signs.
• Safely transport patients to and from treatment centres, ensuring their comfort and wellbeing at all times.
• Drive and maintain ambulance vehicles in line with legal requirements, company standards and safety protocols.
• Communicate effectively with patients, colleagues and healthcare professionals to deliver high-quality care and maintain patient confidentiality.
• This list is not exhaustive.

What’s In It For You?

• Market Leading Pay - £15.00 per hour, with increased rates for agreed overtime
• Contractual Sick Pay after 12 months service
• Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Refer a Friend Earn up to £500 for each friend you bring on board
• Pension Scheme
• Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

We are Looking for Great People Who:

• Be FREC 4 trained and attend FREC4 refresher courses as required.
• Full flexibility to work shifts on any day of the week, including weekends.
• Are caring and compassionate
• Have good physical fitness for moving and handling patients
• Communicate clearly and kindly both in person and in writing
• Follow procedures and protect patient confidentiality
• Stay calm under pressure
• Are reliable and punctual
• Have basic IT Knowledge

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• EnhancedDBScheck(Conducted during onboarding if successful)
• Right to work in the UK
• Full UK Manual Driving Licence
• Satisfactory employment and character references
• A satisfactory medical assessment
• Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisation’s requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Driving: 2 years (preferred) Caring: 2 years (preferred)