Ambulance Care Assistant

Health Transportation Group UK Ltd; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Training & uniform

Market-leading pay

Employee support program

Job summary

Health Transportation Group UK (HTG-UK) is seeking Ambulance Care Assistants to join our Discharge Rota in Norwich. You will provide safe, compassionate passenger transport for vulnerable patients, with duties extending beyond driving to mobility assistance and patient care.

The role emphasizes patient safety, empathy, and reliability, with coverages that include 12-hour shifts within a 4-on/4-off pattern. On-site teamwork and ongoing training are core to our service.

Qualifications

• Clear and compassionate communication with patients and colleagues.
• Caring and patient-focused approach to transport duties.
• Good physical fitness for moving and handling patients.
• Ability to stay calm under pressure during shifts and emergencies.
• Reliable and punctual with good time management.
• Basic IT skills for record-keeping and using devices.

Responsibilities

• Safely drive patients to and from healthcare appointments while providing reassurance and care.
• Assist with mobility, including safe lifting and use of equipment.
• Communicate clearly with patients, families and healthcare staff; maintain dignity and confidentiality.
• Carry out daily vehicle checks; keep equipment clean and prepared; document journeys and incidents.

Skills

Communication

Empathy

Physical fitness

Calm under pressure

Reliability

IT knowledge

Job description

Exciting opportunities available for Ambulance Care Assistants (on the Discharge Rota) to join our team in Norwich

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

You would be joining us in the role of Ambulance Care Assistant (ACA) working on our Discharge Rota,delivering a vital service to our patients. Being a ACA is so much more than just driving. It’s about providing safe, reliable and friendly transport to vulnerable patients who need it the most.

It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.

The standard working hours for this role are 40.25 hours per week, based on a 4 on 4 off shift pattern, with 12-hour shifts worked between 9:00am and 9:00pm, Monday to Sunday.

Summary Of Main Duties Include:

• Patient Transport & Care - Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.
• Assisting with Mobility - Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
• Communication & Compassion - Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.
• Vehicle Checks & Basic Administration- Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.

What’s In It For You?

• Market Leading Pay -with increased rates for agreed overtime
• Contractual Sick Pay- after 12 months service
• Employee Assistance Programme -delivered by the UK’s #1 EAP service- Health Assured
• Increased Holiday Allowance- after years of service
• Refer a Friend Scheme -Earn up to £500 for each friend you bring on board
• Fully Funded Training and Uniform –Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
• Pension Scheme
• Opportunities to Grow and Develop
• Engaging Workplace Culture -with regular company updates and employee of the month

We are Looking for Great People Who:

• Communicate clearly and kindly both in person and in writing
• Are caring and compassionate
• Have good physical fitness for moving and handling patients
• Stay calm under pressure
• Are reliable and punctual
• Have basic IT knowledgeFollow procedures and protect patient confidentiality

Our Commitment to Safer Recruitment

Patient safety is our priority. To uphold this commitment, we ensure all new team members undergo a thorough onboarding process and are successful in the following checks:

• EnhancedDBS Check (conducted during onboarding if successful)
• Right to Work in the UK
• Full UK Manual Driving Licence
• Satisfactory Employment and Character References
• A Satisfactory Medical Assessment
• Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.

Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisation’s requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authorityMaintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Driving: 2 years (preferred) Caring: 2 years (preferred)