Ambulance Care Assistant

HTG-UK; Norwich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Market Leading Pay

Sick Pay after 12 months

Employee Assistance Programme

Increased Holiday Allowance

Refer a Friend Scheme

Fully Funded Training and Uniform

Pension Scheme

Job summary

HTG-UK in Norwich is seeking an Ambulance Care Assistant to provide safe, compassionate transport for patients. This role emphasizes clear communication, dignity, and patient confidentiality as you assist with mobility and accompany patients on journeys.

Join a field-based, permanent team with initial two-week training, full-time hours, and competitive hourly pay from £13, plus overtime. A strong ethos of care and social value supports your development and safety.

Qualifications

• Excellent communication and patient-focused care.
• Ability to handle physical tasks and moving patients with care.
• Demonstrates reliability, punctuality and professionalism.
• Respects patient confidentiality and follows procedures.

Responsibilities

• Safely transport patients to and from healthcare appointments while providing reassurance and compassionate care.
• Assist patients with mobility needs using proper lifting techniques and equipment.
• Communicate clearly with patients, families and healthcare staff, maintaining dignity and confidentiality.
• Carry out daily vehicle checks and keep equipment clean, logging incidents and journey details as required.

Skills

Clear communication

Compassionate care

Physical fitness

Calm under pressure

Reliability

Punctuality

IT literacy

Confidentiality

Job description

Exciting opportunities available for Ambulance Care Assistants to join our team in Norwich

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

You would be joining us in the role of Ambulance Care Assistant (ACA), delivering a vital service to our patients. Being a ACA is so much more than just driving. It’s about providing safe, reliable and friendly transport to vulnerable patients who need it the most.

It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.

Summary Of Main Duties Include:

Patient Transport & Care - Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.

Assisting with Mobility - Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.

Communication & Compassion - Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.

Vehicle Checks & Basic Administration- Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.

What’s In It For You?

Market Leading Pay - with increased rates for agreed overtime

Contractual Sick Pay - after 12 months service

Employee Assistance Programme - delivered by the UK’s #1 EAP service- Health Assured

Increased Holiday Allowance - after years of service

Refer a Friend Scheme - Earn up to £500 for each friend you bring on board

Fully Funded Training and Uniform – Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform

Pension Scheme

Opportunities to Grow and Develop

Engaging Workplace Culture - with regular company updates and employee of the month

Our Commitment to Safer Recruitment

Patient safety is our priority. To uphold this commitment, we ensure all new team members undergo a thorough onboarding process and are successful in the following checks:

Enhanced DBS Check (conducted during onboarding if successful)

Right to Work in the UK

Full UK Manual Driving Licence

Satisfactory Employment and Character References

A Satisfactory Medical Assessment

Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.

Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisation’s requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Essential requirements

• Communicate clearly and kindly both in person and in writing
• Are caring and compassionate
• Have good physical fitness for moving and handling patients
• Stay calm under pressure
• Are reliable and punctual
• Have basic IT knowledge
• Follow procedures and protect patient confidentiality

Proud member of the Disability Confident employer scheme

Ambulance Care Assistant

Company: HTG-UK

Salary: from £13 an hour

Hours: Full-time

Location: Norwich

Working pattern: Field-based

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 10 Nov 2026