Director, Sales Enablement

Royal Bank of Canada; Newcastle upon Tyne; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Bonuses and flexible benefits

Leadership development

Job summary

Royal Bank of Canada in Newcastle upon Tyne seeks a Director, Sales Enablement to partner with Heads of Office, embedding sales routines and coaching to improve leadership effectiveness and client outcomes. The role requires regular branch presence and travel, with a focus on disciplined execution and client-centric sales practices.

The DSE will coach leaders, drive adoption of the sales playbook, and translate training into practical actions across client relationships and growth initiatives.

Qualifications

• Strong conflict resolution skills and ability to handle ambiguity.
• Excellent organizational and time management abilities.
• Wealth management industry experience with transferable skills.
• Willingness for regular travel and presence in branches.

Responsibilities

• Deliver 1:1 and group coaching to enhance pipeline management and client acquisition.
• Enforce excellence routines and sales standards; escalate where needed.
• Diagnose performance gaps and design targeted coaching.
• Coach leaders through change and sales performance goals.
• Embed sales rhythm into coaching cadences.
• Use sales data to prioritise coaching and track impact.
• Support onboarding of new joiners with role-based training.
• Provide coaching on tools and reporting; remove barriers.

Skills

Conflict resolution

Ambiguity handling

Time management

Attention to detail

Wealth management experience

Coaching

Training experience

Client-facing experience

Education

Level 4 qualification (CISI or CII)

Job description

Job Description

What is the opportunity?

The Director, Sales Enablement ('DSE') is a trusted partner to our Heads of Office ('HOO'), providing support, advice and coaching to enhance sales leadership skills, knowledge and effectiveness. The DSE partners with Heads of Office to build sales leadership capability and is accountable for embedding and enforcing the firm's excellence routines and the sustained adoption of the sales operating rhythm. This role supports the regions in ensuring advisers consistently deliver exceptional client experiences, successfully execute on their business plans, and maintain operational excellence. Through expert coaching, the DSE strengthens sales leadership capabilities, ensures disciplined execution against regional priorities, and embeds consistent, client-centric ways of working across the client relationship journey.

What will you do?

• Deliver hands on 1:1 and group sales coaching to drive consistent and effective pipeline management, client acquisition, and commercial execution
• Reinforce the implementation of agreed excellence routines and sales standards, escalating where needed
• Diagnose sales performance gaps and design targeted coaching and enablement approaches that drive measurable productivity improvements
• Coach leaders through change, growth and sales performance goals, including effective sales conversations and performance management
• Drive consistent, real-world adoption of the sales operating rhythm and sales playbook by embedding it into coaching activities and leadership cadences
• Use quantitative and qualitative sales data (e.g. pipeline, conversion, activity metrics) to prioritise the coaching focus and track impact
• Translate sales training into practical coaching actions that improve sales behaviours and results
• Assist managers in supporting new joiners through practical, role-relevant sales onboarding, ensuring early capability in tools, sales methodology, and client conversations
• Deliver applied training and coaching on sales tools and reporting, acting as a point of escalation to remove barriers to sales execution
• Gather frontline sales feedback to refine coaching approaches, share best practices, and respond to emerging trends
• Maintain strong working relationships with branch leaders, acting as a trusted sales coach and performance partner
• Champion a culture of high-quality sales coaching, accountability, and continuous improvement focused on client outcomes and growth

What do you need to succeed?

Must have

• Strong conflict resolution skills, ability to deal with ambiguity, strong organisational and time management skills, and meticulous attention to detail
• Professional experience in the Wealth Management industry with transferable skills required for the role
• Ability to maintain regular physical presence within your designated branches; overnight stays and extensive travel required

Nice-to-have

• Client-facing experience
• Level 4 qualification (CISI or CII)
• Coaching qualification
• Sales management experience
• Training experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

• Career Development
• Coaching Others
• Communication
• Customer Knowledge
• Effectiveness Measurement
• Group Problem Solving
• Product Knowledge
• Professional Presentation
• Results-Oriented
• Sales Activities
• Sales Channels
• Training and Development
• Training Needs Analysis (TNA)
• Workforce Development

Additional Job Details

• Address: 32 GALLOWGATE:NEWCASTLE UPON TYNE City: Newcastle Upon Tyne Country: United Kingdom
• Work hours/week: 35
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-11-06
• Application Deadline: 2026-11-22

Our Employment Opportunities

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