Director, Sales Enablement

RBC Brewin Dolphin; Leeds; On-site; GBP 80,000 - 120,000; Full time

Job summary

RBC Brewin Dolphin is seeking a Director, Sales Enablement to partner with Heads of Office, coaching leaders to elevate sales leadership skills and ensure adoption of the firm’s excellence routines and sales operating rhythm across regions.

You will drive 1:1 and group coaching, embed standardized processes, and use data to prioritize development and measure impact on client outcomes and growth. Extensive travel and branch presence are required.

Qualifications

• - Strong conflict resolution skills and the ability to handle ambiguity.
• - Excellent organizational and time-management abilities.
• - Meticulous attention to detail.
• - Professional experience in Wealth Management with transferable skills.
• - Ability to maintain regular physical presence at branches; overnight stays and travel required.

Responsibilities

• Deliver hands-on 1:1 and group sales coaching to drive pipeline, client acquisition, and execution.
• Reinforce excellence routines and sales standards; escalate where needed.
• Diagnose performance gaps and design targeted coaching to boost productivity.
• Coach leaders through change and performance goals; effective sales conversations.
• Embed the sales rhythm and playbook into coaching activities and leadership cadences.
• Use data to prioritise coaching focus and track impact.
• Translate training into practical coaching actions for improved sales behavior.
• Support onboarding of new joiners with tools, methodology, and client conversations.
• Provide coaching on sales tools and reporting; remove barriers to execution.
• Gather frontline feedback to refine coaching approaches and respond to trends.
• Maintain relationships with branch leaders as a trusted sales coach.

Skills

Conflict resolution

Ambiguity management

Organizational skills

Time management

Client-facing experience

Education

Level 4 qualification (CISI or CII)

Job description

What is the opportunity?

The Director, Sales Enablement (‘DSE’) is a trusted partner to our Heads of Office (‘HOO’), providing support, advice and coaching to enhance sales leadership skills, knowledge and effectiveness. The DSE partners with Heads of Office to build sales leadership capability and is accountable for embedding and enforcing the firm's excellence routines and the sustained adoption of the sales operating rhythm.

Job Description

This role supports the regions in ensuring advisers consistently deliver exceptional client experiences, successfully execute on their business plans, and maintain operational excellence. Through expert coaching, the DSE strengthens sales leadership capabilities, ensures disciplined execution against regional priorities, and embeds consistent, client‑centric ways of working across the client relationship journey.

What will you do?

• Deliver hands on 1:1 and group sales coaching to drive consistent and effective pipeline management, client acquisition, and commercial execution
• Reinforce the implementation of agreed excellence routines and sales standards, escalating where needed
• Diagnose sales performance gaps and design targeted coaching and enablement approaches that drive measurable productivity improvements
• Coach leaders through change, growth and sales performance goals, including effective sales conversations and performance management
• Drive consistent, real‑world adoption of the sales operating rhythm and sales playbook by embedding it into coaching activities and leadership cadences
• Use quantitative and qualitative sales data (e.g. pipeline, conversion, activity metrics) to prioritise the coaching focus and track impact
• Translate sales training into practical coaching actions that improve sales behaviours and results
• Assist managers in supporting new joiners through practical, role‑relevant sales onboarding, ensuring early capability in tools, sales methodology, and client conversations
• Deliver applied training and coaching on sales tools and reporting, acting as a point of escalation to remove barriers to sales execution
• Gather frontline sales feedback to refine coaching approaches, share best practices, and respond to emerging trends
• Maintain strong working relationships with branch leaders, acting as a trusted sales coach and performance partner
• Champion a culture of high-quality sales coaching, accountability, and continuous improvement focused on client outcomes and growth

What do you need to succeed?

Must have

• Strong conflict resolution skills, ability to deal with ambiguity, strong organisational and time management skills, and meticulous attention to detail
• Professional experience in the Wealth Management industry with transferable skills required for the role
• Ability to maintain regular physical presence within your designated branches; overnight stays and extensive travel required

Nice-to-have

• Client-facing experience
• Level 4 qualification (CISI or CII)
• Coaching qualification
• Sales management experience
• Training experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Career Development, Coaching Others, Communication, Customer Knowledge, Effectiveness Measurement, Group Problem Solving, Product Knowledge, Professional Presentation, Results-Oriented, Sales Activities, Sales Channels, Training and Development, Training Needs Analysis (TNA), Workforce Development

Additional Job Details

Address: 32 GALLOWGATE:NEWCASTLE UPON TYNE

City: Newcastle Upon Tyne

Country: United Kingdom

Work hours/week: 35

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-11-06

Application Deadline: 2026-11-22

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.