Director of Product, Service & Openings

Generator; Greater London; On-site; GBP 120,000 - 150,000; Full time

Benefits offered by this job

2 free nights at Generator properties

Reduced room rates

International career opportunities

Birthday holiday

Fertility Treatment Leave

Wellbeing initiatives

Job summary

Generator in London seeks a Director of Product, Services & Openings to shape the guest experience from design sketches to doors opening. You will report to the COO and collaborate with Design, Construction, Marketing and Operations to deliver the Generator stay.

You will lead pre-openings, build the operational playbook, spot trends and launch new concepts across properties while managing budgets and delivering outstanding guest experiences.

Qualifications

• Degree-level qualification in hospitality management or operations management or equivalent experience.
• Proven leadership in hotel operations across multiple properties.
• Involvement in pre-openings, openings or refurbishments with Design, Construction and Marketing teams.
• Track record of building hotel concepts, standards and operational playbooks.
• Fluent in English; other languages a plus.

Responsibilities

• Shape the Generator product and services with Design, Construction, Product Marketing and Operations across rooms, F&B and guest journeys.
• Spot emerging guest trends and turn them into future product concepts and experiences.
• Build and own the operational playbook with clear standards and training.
• Lead pre-openings and openings, coordinating all functions for a flying start.
• Raise the bar across properties by addressing guest feedback and driving improvements.
• Assess development opportunities and guide investment decisions with rigorous analysis.
• Monitor budgets with Finance and Procurement and report on quality and risks.

Job description

As our Director ofProduct, Services & Openings, you will shape what a Generator stay looks,feels and runs like, from the first design sketch to the day the doors open.Reporting to the COO and working hand in hand with Design, Construction,Marketing and Operations, you will make sure every property delivers theexperience our guests come for.

WHY GENERATOR?

Generator was born inLondon and has grown into a global brand of social hospitality, with spacesacross Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50Most Innovative Companies globally, and we never stop challenging convention.

Everything we do comesback to one mission: BE YOURSELF. Wecreate safe, vibrant, seriously social spaces inspired by the cities we callhome.

WHAT YOU’LL DO

• Shape theGenerator product and services with Design, Construction, Product Marketing andOperations, from rooms and social spaces to F&B, programming and the fullguest journey
• Spotemerging guest trends and turn them into our future product and programming,from events and cultural experiences to partnerships and community activation,testing new concepts in our properties before rolling them out
• Build andown our operational playbook with Operations, turning brand choices into clear,practical standards our teams can deliver on site, backed by the tools andtraining to bring it to life
• Leadpre-openings and openings, from readiness planning through launch andstabilisation, bringing every function together to get each new property off toa flying start, then handing over smoothly and feeding lessons learned into thenext one
• Raise thebar across our properties by spotting gaps in guest reviews, audits and teamfeedback, and driving improvement plans, renovation priorities andbest-practice sharing with our General Managers
• Assess newdevelopment opportunities against our Ideal Development Prototype, flagginggaps, risks and required adaptations early to guide investment decisions
• Keep asharp eye on budgets with Finance and Procurement, weighing the true cost ofevery choice and reporting clearly on quality, projects and risks

This isn’t an exhaustive list. Other reasonable duties may come up along the way.

WHO YOU ARE

• A naturalbridge-builder who brings people and teams together around a shared goal
• Ability tooperate effectively in an international and multicultural environment
• Passionateabout the guest experience and the details that make it unforgettable
• Pragmaticand hands-on, with a strong presence on site
• Organisedand rigorous, able to juggle priorities and make balanced calls
• A clear,collaborative communicator who knows when to elevate

YOUR EXPERIENCE

• Degree-level qualification inhospitality management, operations management or equivalent experience.
• Provenleadership in hotel operations, product, quality or guest experience, withsignificant experience across multiple properties
• Hands-oninvolvement in pre-openings, openings or refurbishments, working alongsideDesign, Construction and Marketing teams
• A trackrecord of building hotel concepts, standards and operational playbooks, andsteering complex cross-functional projects
• Confidentwith operating and capital budgets, at home in an international environment andfluent in English (other languages a plus)

WHAT’S IN IT FOR YOU – Our benefits include:

• 2 freenights at any Generator property globally
• Reducedroom rates for you, your friends and your family
• Internationalcareer opportunities, so you can travel the world while working with us
• A birthdayholiday on top of your annual leave
• FertilityTreatment Support Leave: up to three days’ paid leave in any one year
• Companycontribution towards gym membership and other health and wellbeing initiatives

We look forward tohearing from you. Join us and help us achieve our Vision!

Compensation: Competitive salary