Director of Business Development

Generator; London Borough of Hammersmith and Fulham; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

2 freenights at any Generator property

Reduced room rates for you and your近

International career opportunities

Birthday holiday

Fertility treatment support leave

Gym membership & wellbeing initiatives

Job summary

Generator in London seeks a strategic Director of Product, Services & Openings to shape the stay experience from initial concept to opening day. You will collaborate with Design, Construction, Marketing and Operations to ensure every property delivers a memorable guest journey.

Reporting to the COO, you will translate guest insights into new concepts, build robust operational standards, and lead multi-property pre-openings and launches across international locations.

Qualifications

• Degree-level qualification in hospitality management, operations management or equivalent experience.
• Proven leadership in hotel operations, product, quality or guest experience, with significant experience across multiple properties.
• Hands-on involvement in pre-openings, openings or refurbishments, working alongside Design, Construction and Marketing teams.
• A track record of building hotel concepts, standards and operational playbooks, and steering complex cross-functional projects.
• Confident with operating and capital budgets, at home in an international environment and fluent in English (other languages a plus).

Responsibilities

• Shape the Generator product and services with Design, Construction, Product Marketing and Operations, from rooms and social spaces to F&B, programming and the full guest journey.
• Spot emerging guest trends and turn them into our future product and programming, from events and cultural experiences to partnerships and community activation, testing new concepts in our properties before rolling them out.
• Build and own our operational playbook with Operations, turning brand choices into clear, practical standards our teams can deliver on site, backed by the tools and training to bring it to life.
• Lead pre-openings and openings, from readiness planning through launch and stabilisation, bringing every function together to get each new property off to a flying start, then handing over smoothly and feeding lessons learned into the next one.
• Raise the bar across our properties by spotting gaps in guest reviews, audits and team feedback, and driving improvement plans, renovation priorities and best-practice sharing with our General Managers.
• Assess new development opportunities against our Ideal Development Prototype, flagging gaps, risks and required adaptations early to guide investment decisions.
• Keep a sharp eye on budgets with Finance and Procurement, weighing the true cost of every choice and reporting clearly on quality, projects and risks.

Skills

Leadership

Hotel operations

Pre-openings

Cross-functional collaboration

Budgeting

English proficiency

Education

Degree-level qualification in hospitality management

Job description

As our Director ofProduct, Services & Openings, you will shape what a Generator stay looks,feels and runs like, from the first design sketch to the day the doors open.Reporting to the COO and working hand in hand with Design, Construction,Marketing and Operations, you will make sure every property delivers theexperience our guests come for.

WHY GENERATOR?

Generator was born inLondon and has grown into a global brand of social hospitality, with spacesacross Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50Most Innovative Companies globally, and we never stop challenging convention.

Everything we do comesback to one mission: BE YOURSELF. Wecreate safe, vibrant, seriously social spaces inspired by the cities we callhome.

WHAT YOU’LL DO

• Shape theGenerator product and services with Design, Construction, Product Marketing andOperations, from rooms and social spaces to F&B, programming and the fullguest journey
• Spotemerging guest trends and turn them into our future product and programming,from events and cultural experiences to partnerships and community activation,testing new concepts in our properties before rolling them out
• Build andown our operational playbook with Operations, turning brand choices into clear,practical standards our teams can deliver on site, backed by the tools andtraining to bring it to life
• Leadpre-openings and openings, from readiness planning through launch andstabilisation, bringing every function together to get each new property off toa flying start, then handing over smoothly and feeding lessons learned into thenext one
• Raise thebar across our properties by spotting gaps in guest reviews, audits and teamfeedback, and driving improvement plans, renovation priorities andbest-practice sharing with our General Managers
• Assess newdevelopment opportunities against our Ideal Development Prototype, flagginggaps, risks and required adaptations early to guide investment decisions
• Keep asharp eye on budgets with Finance and Procurement, weighing the true cost ofevery choice and reporting clearly on quality, projects and risks

This isn’t an exhaustive list. Other reasonable duties may come up along the way.

WHO YOU ARE

• A naturalbridge-builder who brings people and teams together around a shared goal
• Ability tooperate effectively in an international and multicultural environment
• Passionateabout the guest experience and the details that make it unforgettable
• Pragmaticand hands-on, with a strong presence on site
• Organisedand rigorous, able to juggle priorities and make balanced calls
• A clear,collaborative communicator who knows when to elevate

YOUR EXPERIENCE

• Degree-level qualification inhospitality management, operations management or equivalent experience.
• Provenleadership in hotel operations, product, quality or guest experience, withsignificant experience across multiple properties
• Hands-oninvolvement in pre-openings, openings or refurbishments, working alongsideDesign, Construction and Marketing teams
• A trackrecord of building hotel concepts, standards and operational playbooks, andsteering complex cross-functional projects
• Confidentwith operating and capital budgets, at home in an international environment andfluent in English (other languages a plus)

WHAT’S IN IT FOR YOU – Our benefits include:

• 2 freenights at any Generator property globally
• Reducedroom rates for you, your friends and your family
• Internationalcareer opportunities, so you can travel the world while working with us
• A birthdayholiday on top of your annual leave
• FertilityTreatment Support Leave: up to three days’ paid leave in any one year
• Companycontribution towards gym membership and other health and wellbeing initiatives

We look forward tohearing from you. Join us and help us achieve our Vision!

Compensation: Competitive salary