Director of Implementation

ITAC Solutions, LLC; Birmingham; Vor Ort; GBP 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Paid time off and holidays

Paid parental leave

Direct impact on healthcare innovation

Opportunity to shape and scale a grown

Competitive compensation

Zusammenfassung

ITAC Solutions, LLC is seeking a Director of Implementation to lead a growing healthcare technology team that delivers AI-assisted patient access solutions. You will drive fast live deployments, scale the onboarding process, and align engineering with implementation milestones.

You will manage capacity, KPIs, and client communications, while shaping career paths for team members and collaborating with Support and Account Management to ensure seamless handoffs.

Qualifikationen

• Experience leading healthcare/tech implementations or onboarding teams.
• Proven track record reducing onboarding timelines.
• Experience with third-party integrations, APIs, and workflow automation.
• Proficiency with project management tools and CRM systems.
• Hands-on, player-coach approach to team development.

Aufgaben

• Lead and develop a team of implementation professionals.
• Reduce implementation timelines from 90 days to 30 days.
• Streamline workflows and automate onboarding with Engineering.
• Manage implementation capacity, project pipelines, and client communication.
• Own implementation tools, dashboards, KPIs, and quality standards.
• Build career paths and partner with Support and Account Management on client handoffs.

Kenntnisse

Team leadership

B2B SaaS implementation

Project management

CRM systems

APIs integration

Workflow automation

Stakeholder communication

Coaching & mentoring

Tools

CRM systems

AI automation tools

Jobbeschreibung

Calling a doctor shouldn’t be harder than seeing one. Join a growing healthcare technology company transforming patient access through AI voice agents, helping physician practices reduce hold times, prevent missed calls, and deliver better patient experiences. As Director of Implementation, you’ll lead the team and strategy responsible for getting clients live faster and scaling implementation as the business grows.

C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided, and this person will not need to require sponsorship in the future.

Benefits & Extras

Medical, dental, and vision insurance

Paid time off and holidays

Paid parental leave

Direct impact on healthcare innovation

Opportunity to shape and scale a growing team

Compensation

$120,000–$160,000

What You’ll Be Doing

Lead and develop a team of implementation professionals.

Reduce implementation timelines from 90 days to 30 days.

Streamline workflows and automate onboarding with Engineering.

Manage implementation capacity, project pipelines, and client communication.

Own implementation tools, dashboards, KPIs, and quality standards.

Build career paths and partner with Support and Account Management on client handoffs.

What You’ll Need to be Considered

Experience in healthcare and technology.

Background leading B2B SaaS implementation or onboarding teams.

Proven success reducing onboarding timelines.

Experience with third-party integrations, APIs, and workflow automation.

Proficiency with project management tools, CRM systems, and AI-powered automation.

A hands-on player-coach approach to team development.

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