Implementation & Account Manager

Dianaduggan; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Our client in London, a Big Four firm, seeks an Implementation & Account Manager to support an early-stage healthcare startup. You will work with senior leadership to develop and manage key clients, guiding onboarding, clinical delivery setup and engagement at launch.

Location is hybrid (3 days onsite, 2 remote). The role lasts 6 months with potential extension, and involves leading pilots to rollout, managing multiple stakeholders, and growing enterprise accounts.

Qualifications

• Experience in B2B account management with enterprise clients.
• Healthcare sector experience preferred.
• Evidence of running structured client implementations.
• Track record of growing accounts.
• Experience managing multiple stakeholders.

Responsibilities

• Lead the implementation of new client programmes from contract signature through to live rollout.
• Own the pilot-to-rollout conversion process and build the commercial narrative for expansion.
• Act as primary day-to-day relationship owner across enterprise clients and stakeholders.
• Run client review cycles, present outcomes data and ROI to support renewal.
• Identify expansion opportunities including geographies, cohorts, and add-on panels.
• Generate referrals and case studies with marketing to asset growth.
• Manage commercial conversations including renewals and pricing with COO support.
• Maintain account plans, forecasts and CRM hygiene for visibility into health and pipeline.

Skills

B2B account management

Customer success

Healthcare sector experience

Enterprise client management

Onboarding / implementations

Renewals & expansions

Job description

Our client, one of the Big Four, is looking for an Implementation & Account Manager to support an early-stage startup company, within the Healthcare sector. In this role you will work with senior leadership, to develop and manage key clients.

• Role: Implementation & Account Manager
• Contract duration: 6 months initially (with scope to extend)
• Location: London – Hybrid 3 days onsite and 2 days remote

Key Responsibilities

• Lead the implementation of new client programmes from contract signature through to live rollout, working closely with the COO and Ops team to ensure smooth onboarding, clinical delivery setup, and employee engagement at launch
• Own the pilot-to-rollout conversion process, building the evidence base and commercial narrative needed to move clients from initial pilot populations to full workforce coverage
• Act as the primary day-to-day relationship owner across multiple stakeholder levels within enterprise clients, from HR and H&S operational leads through to procurement, finance, and senior sponsors
• Run regular client review cycles, presenting outcomes data, dashboard insights, and ROI evidence to build conviction for expansion and renewal
• Identify and convert expansion opportunities within existing accounts, including new geographies, additional employee cohorts, and add‑on screening panels
• Generate referrals and case study material from successful clients, working with marketing to turn client outcomes into commercial assets
• Manage commercial conversations including renewals, expansion proposals, and pricing discussions, with COO support on complex tenders or strategic accounts
• Maintain accurate account plans, forecasts, and CRM hygiene so the leadership team has clear visibility of account health and expansion pipeline
• Experience within the Healthcare sector
• B2B account management or customer success experience in a role with a commercial expansion target
• Experience managing enterprise clients with multiple stakeholders
• Evidence of running structured client implementations or onboarding processes
• Demonstrable track record of growing accounts