Director of Guest Experience: Luxury Resort & Wellness

COREcruitment Ltd; Manchester; Sur place; GBP 150 000 - 180 000; Plein temps

Résumé du poste

COREcruitment Ltd in the North of England is seeking a Director of Guest Experience to define and deliver exceptional guest service from day one. You will lead every guest-facing function and set the service culture across the resort.

You will work across departments to ensure each guest journey is seamless and personal, building a high-performing team and partnering with corporate clients to drive multi-day bookings, retail growth, and international brand collaborations.

Qualifications

• Senior experience in luxury hotels or resorts, ideally at GM or Director level.
• Proven record of delivering gold-standard service and raising standards across large teams.
• Experience of wellness, spa, membership or private-club environments.
• Commercial confidence, including selling to corporate clients.
• Polished, inspiring leader with an eye for detail.

Responsabilités

• Own the guest journey and service standards across the whole resort
• Build, lead and develop a high-performing, service-led team
• Work with commercial teams to sell the resort to corporate clients, including multi-day group bookings
• Support the launch and growth of the onsite and online retail offer
• Help shape partnerships with leading international hospitality brands

Connaissances

Senior luxury hospitality experience

Gold-standard service leadership

Wellness/spa/membership/private-club

Commercial selling to corporateclients

Detail-oriented leadership

Description du poste

COREcruitment Ltd in the North of England is seeking a Director of Guest Experience to define and deliver exceptional guest service from day one. You will lead every guest-facing function and set the service culture across the resort.

You will work across departments to ensure each guest journey is seamless and personal, building a high-performing team and partnering with corporate clients to drive multi-day bookings, retail growth, and international brand collaborations.