Director of Rooms

Iconic Hotels & Resorts; New Milton; On-site; GBP 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career development

Collaborative leadership

Prestigious luxury property

Job summary

Iconic Hotels & Resorts invites an inspirational Director of Rooms to lead the Rooms Division at Chewton Glen, a flagship luxury hotel in the UK. You will shape the guest journey from arrival to departure, overseeing Front Office, Housekeeping, Reservations and Guest Services with a hands-on, commercial approach.

Reporting to the General Manager, you will drive operational excellence, optimize revenue, mentor leaders, and maintain the highest standards of service and presentation across all

Qualifications

• Significant senior Rooms Division leadership experience in luxury hotel.
• Strong track record of guest satisfaction and operational excellence.
• Experience leading Front Office, Housekeeping, Reservations, and Guest Services.
• Strong commercial awareness with budgets, labour, forecasting, revenue optimization.
• Outstanding leadership and team development skills.
• Excellent communication and stakeholder management.
• Hands-on leadership style with high energy and resilience.
• Detail-oriented with highest standards.

Responsibilities

• Lead Rooms Division teams to deliver exceptional guest service and luxury standards.
• Drive service excellence across Front Office, Housekeeping, Guest Services, and Reservations.
• Develop leaders to meet operational, guest satisfaction, and commercial goals.
• Monitor guest satisfaction, online reputation, and loyalty metrics.
• Maximise room revenue via inventory management, forecasting, and upselling.
• Maintain highest cleanliness and presentation across all areas.
• Lead daily operational meetings and coordinate with hotel operations.
• Manage budgets, labour costs, productivity, and financial performance.
• Foster a positive culture and attract/retain talent.
• Champion continuous improvement and innovation in guest experience.
• Ensure health & safety, data protection, and policies compliance.
• Be visible ambassador and build relationships with guests.

Skills

Rooms Division leadership

Guest service excellence

Budgeting & forecasting

Revenue optimisation

Staff development

Communication & stakeholder mgmt

Job description

An Exceptional Leadership Opportunity

Chewton Glen is one of the UK's most iconic luxury hotels, renowned for delivering world-class hospitality, outstanding guest experiences, and exceptional standards across every aspect of the operation.

We are seeking an inspirational, commercially astute, and highly visible Director of Rooms to lead our Rooms Division and ensure the delivery of an exceptional guest journey across every touchpoint of the guest experience.

Reporting directly to the General Manager, you will play a pivotal role in driving operational excellence, guest satisfaction, team engagement, and commercial performance across Front Office, Housekeeping, Guest Services, Reservations, and all areas of the Rooms Division.

This is an exciting opportunity for an experienced hospitality leader who combines strategic thinking with a hands‑on approach and has a genuine passion for people, service excellence, and luxury hospitality.

About the Role

As Director of Rooms, you will provide leadership across all Rooms Division departments, ensuring the seamless delivery of exceptional guest experiences whilst maintaining the highest standards of service, quality, presentation, and operational efficiency.

You will work closely with departmental leaders to create a culture of accountability, collaboration, continuous improvement, and engagement, ensuring that every guest receives a personalised and memorable experience from arrival through to departure.

Key Responsibilities

• Lead and inspire the Rooms Division teams to deliver exceptional guest service and luxury hospitality standards.
• Drive service excellence across Front Office, Housekeeping, Guest Services, and Reservations.
• Develop and support departmental leaders to achieve operational, guest satisfaction, and commercial objectives.
• Monitor and improve guest satisfaction scores, online reputation, service recovery processes, and loyalty metrics.
• Maximise room revenue opportunities through effective inventory management, forecasting, upselling, and collaboration with the Revenue team.
• Ensure the highest standards of cleanliness, presentation, and maintenance throughout all guest accommodation and public areas.
• Lead daily operational meetings and coordinate activities across the Rooms Division and wider hotel operation.
• Manage departmental budgets, labour costs, productivity, and financial performance in line with business objectives.
• Foster a positive and engaging workplace culture that attracts, develops, and retains exceptional talent.
• Champion continuous improvement initiatives, operational efficiencies, and innovation across the guest experience.
• Ensure full compliance with health & safety, security, data protection, and company policies.
• Act as a visible ambassador for the hotel, maintaining a strong presence throughout the operation and building meaningful relationships with guests.

About You

You will be a proven Rooms Division leader with significant experience operating at a senior level within a luxury hotel environment.

You will possess:

• Extensive Rooms Division leadership experience within a luxury hotel, resort, or high-end hospitality environment.
• A strong track record of delivering exceptional guest satisfaction and operational excellence.
• Experience leading Front Office, Housekeeping, Reservations, and Guest Services teams.
• Strong commercial awareness with experience managing budgets, labour control, forecasting, and revenue optimisation.
• Outstanding leadership, coaching, and team development skills.
• Exceptional communication and stakeholder management abilities.
• The ability to make sound decisions and lead effectively in a fast-paced operational environment.
• A passion for luxury hospitality and creating memorable experiences for guests and colleagues alike.
• High levels of energy, resilience, professionalism, and a hands‑on leadership style.
• A keen eye for detail and a commitment to maintaining the highest standards at all times.

What We Offer

• Competitive salary and performance-related bonus.
• Comprehensive benefits package.
• Career development opportunities within a prestigious luxury hospitality group.
• A supportive and collaborative leadership team.
• The opportunity to make a significant impact within one of the UK's leading luxury hotels.