Director of Luxury Guest Experience

COREcruitment Ltd; Nottingham; Sur place; GBP 120 000 - 190 000; Plein temps

Résumé du poste

COREcruitment Ltd invites an accomplished Director of Guest Experience to lead a luxury hospitality brand in the North West of England. You will shape and deliver an exceptional guest proposition, overseeing the end-to-end journey for VIP and high-net-worth guests, while building a high-performing service-led team and a strong brand reputation.

The role focuses on pre-opening and ongoing operational excellence, personalisation via guest data, and close collaboration with senior leaders to ensure

Qualifications

• Proven track record in luxury hospitality at director or senior leadership level.
• Experience designing VIP and high-net-worth guest journeys.
• Experience with internationally recognized luxury brands or complex estates.
• Strong understanding of personalised service, guest relations, and luxury service culture.
• Experience building and leading large service-focused teams and driving service excellence.

Responsabilités

• Define and lead the guest experience vision and service philosophy across the business.
• Develop bespoke VIP programmes for high-profile guests with personalised attention.
• Own the end-to-end guest journey from pre-arrival to post-visit relationship management.
• Establish a culture of anticipatory service and excellence across teams.
• Collaborate with operations, marketing and leadership to elevate the guest proposition.
• Drive brand reputation and guest feedback management, including pre-opening activities.

Connaissances

Luxury leadership

VIP guest experience

Strategic thinking

Team leadership

Client relations

Description du poste

COREcruitment Ltd invites an accomplished Director of Guest Experience to lead a luxury hospitality brand in the North West of England. You will shape and deliver an exceptional guest proposition, overseeing the end-to-end journey for VIP and high-net-worth guests, while building a high-performing service-led team and a strong brand reputation.

The role focuses on pre-opening and ongoing operational excellence, personalisation via guest data, and close collaboration with senior leaders to ensure