Director of Global Customer Value & Adoption

Phenom; Greater London; On-site; GBP 150,000 - 210,000; Full time

Benefits offered by this job

Health and wellness benefits

Flexible hours and working schedules

Generous vacation policies & holiday

Job summary

Phenom, an applied AI company, seeks a Director, International Customer Value to lead Customer Value Managers across EMEA and new regions outside the Americas. The role drives customer value, adoption and retention while building a high-performing, globally distributed team.

You will shape strategy, coach through change, and partner with Sales, Support, Product and Account Management to deliver measurable value and revenue growth across cultures and time zones.

Qualifications

• 10+ years in SaaS/tech/HC management
• Proven ability to guide teams through organizational change
• Exceptional agility in fast-paced environments
• Strong communication and stakeholder management
• Experience leading distributed teams across cultures and time zones
• Ability to translate business priorities into actionable plans

Responsibilities

• Build and lead a high-performing international CV team delivering measurable customer outcomes
• Drive adoption, retention and ROI by aligning with Sales, Support, Product and Account Management
• Coach teams through change, reallocate resources and set clear direction during evolving priorities
• Apply agile thinking to engagement, testing, learning from data and scaling successful approaches
• Model practical use of AI to improve analysis, prep and productivity for the team
• Partner with cross-functional teams to resolve issues and drive a smooth customer journey

Skills

Leadership

Cross-cultural leadership

Change management

Analytical thinking

Communication & presentation

Job description

Phenom, an applied AI company, seeks a Director, International Customer Value to lead Customer Value Managers across EMEA and new regions outside the Americas. The role drives customer value, adoption and retention while building a high-performing, globally distributed team.

You will shape strategy, coach through change, and partner with Sales, Support, Product and Account Management to deliver measurable value and revenue growth across cultures and time zones.