EMEA Senior Director, Value-Driven Customer Success

Equinix; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Equinix seeks a Senior Director to lead EMEA Enterprise Customer Success Management, translating global CS strategy into a regional operating model. The role emphasizes value realization, proactive engagement, and scaling via digital and AI to deliver predictable retention and growth.

You will build leaders, set clear expectations, and partner with Sales to drive customer value across diverse markets in Europe, the Middle East and Africa.

Qualifications

• Extensive experience leading Customer Success or related GTM orgs.
• Ability to operationalize value-led motions including planning and renewal.
• Proven accountability for retention, renewals and commercial performance.
• Experience transforming organizations with data and AI capabilities.

Responsibilities

• Lead a value-led Customer Success org across EMEA, aligning with Sales.
• Scale CS through digital, automation and AI while preserving relationships.
• Own regional renewal forecasting, risk management and customer outcomes.

Skills

Customer Success

Leadership

Strategic thinking

Data-driven

Change management

Education

Bachelor's degree in business

Job description

Equinix seeks a Senior Director to lead EMEA Enterprise Customer Success Management, translating global CS strategy into a regional operating model. The role emphasizes value realization, proactive engagement, and scaling via digital and AI to deliver predictable retention and growth.

You will build leaders, set clear expectations, and partner with Sales to drive customer value across diverse markets in Europe, the Middle East and Africa.