Global Head of Customer Success & Growth

Prophix Software Inc.; United Kingdom; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid set-up with flexible hours

Total Wellness Benefit

Professional development support

ESG initiatives participation

Town Halls and team events

Job summary

Prophix Software Inc. in the United Kingdom is seeking a Director, Customer Success to lead a global CS team across regions and product lines, owning retention and growth targets.

You will shape global CS strategy, collaborate with Product, Sales, and Professional Services, drive health metrics like GRR/NRR, and implement scalable playbooks and AI-powered processes. This people-first leadership role offers a hybrid setup, international travel as needed, and a clear path to measurable customer

Qualifications

• 7+ years of senior leadership in Customer Success or related area in SaaS or tech.
• Proven ownership of GRR/NRR and customer health metrics.
• Experience building global or multi-regional CS strategies.
• Strong people leadership and coaching abilities.
• Cross-functional collaboration with Product, PS, and Sales.
• Excellent communication with executive stakeholders.

Responsibilities

• Lead a global CS team across regions and product lines.
• Own GRR, NRR, and customer health targets; report insights to leadership.
• Develop scalable global CS strategies and playbooks.
• Partner with Product, Professional Services, Sales to align on outcomes.
• Coach managers and drive career growth within the team.
• Drive adoption and renewal processes with data-driven approaches.

Skills

Leadership

Customer Success

Strategic planning

Cross-functional collaboration

Data-driven insights

AI tooling awareness

Tools

CRM tools

Job description

Prophix Software Inc. in the United Kingdom is seeking a Director, Customer Success to lead a global CS team across regions and product lines, owning retention and growth targets.

You will shape global CS strategy, collaborate with Product, Sales, and Professional Services, drive health metrics like GRR/NRR, and implement scalable playbooks and AI-powered processes. This people-first leadership role offers a hybrid setup, international travel as needed, and a clear path to measurable customer