Director of Front Office

Shangri-La Group; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Director of Front Office to lead their Front of House team. This pivotal role involves overseeing Reception, Guest Relations, and Concierge departments, ensuring a seamless and luxurious guest experience. The ideal candidate will possess strong leadership skills, a deep understanding of hotel operations, and a commitment to excellence. Join a prestigious hotel located in one of the most iconic buildings in London, where your contributions will directly influence guest satisfaction and operational success. This is an exciting opportunity to make a significant impact in a dynamic and fast-paced environment.

Benefits

BUPA Private Medical and Dental Insurance

Competitive Pension Contribution

50% Discounts at Restaurants and Bars

Complimentary Dining While at Work

Complimentary Dry-Cleaning Service

Annual Travel Ticket Loan

Staff Rates at Properties Worldwide

Exclusive Discounts via Shard Card

Investment in Personal Development

Employee Recognition Platform

Qualifications

• Experience managing Front Office departments in luxury hotels.
• Strong attention to detail and ability to create memorable guest experiences.

Responsibilities

• Oversee Front Office operations including Reception, Guest Relations, and Concierge.
• Create a welcoming environment and manage a team of 70 colleagues.

Skills

Hotel Operations Knowledge

Leadership Skills

Analytical Skills

Customer Service Excellence

Fluency in English

Flexibility and Adaptability

Education

Certificates in Hotel Management

Job description

Join to apply for the Director of Front Office role at Shangri-La Group

Join to apply for the Director of Front Office role at Shangri-La Group

Shangri-La, The Shard London has a wonderful opportunity available to join our Front of House team as our Director of Front Office. Director of Front Office is responsible for the general administration, operation and strategy for the Front of House departments, Reception, Guest Relations and Concierge. Within this role, you will oversee and manage the Head of Departments for the Reception Team, Guest Relations Team and inclusive of the Concierge team. Across these teams we have around 70 colleagues which will sit within your remit.

You will be responsible for creating a luxurious and stand-out guest experience, working closely with other departments to ensure guests’ needs are met and their expectations exceeded. You should be ready to create a welcoming environment by having both a warm, pleasant manner and keen attention to detail.

You will be responsible for managing the above team in a positive, motivating, and uplifting way. As the Director of Front Office for a 5-Star, luxury hotel, it is imperative that requests are completed seamlessly to ensure smooth running of hotel operations. You will adopt and maintain a sound professional knowledge on all aspects related to the operation and position, and on our company’s core values: humility, courtesy, respect, helpfulness, and sincerity.

Does this sound like you?

• Someone with a pleasant and welcoming manner, ready to creative an environment embodying high luxury and memorable guest experiences.
• Knowledge of hotel operations, departments and processes.
• Director of Front Office is responsible for the general administration and operation and strategy for the Front Of House departments, Reception, Guest Relations and Concierge.
• Previous experience as Front Office Manager and preferably having experience with managing a Concierge Team, in a luxury, 5 Star Hotel.
• Flexibility, reliability, and adaptability.
• Oral and written fluency in English; Additional languages preferred
• Confidence in a fast-paced, high-expectations environment.
• A leader prepared to guide their team to excellence.
• Knowledge and experience with Forbes Standards preferred.
• Strong analytical skills, hands-on problem solving and close attention to detail.
• Certificates, education history, and diplomas in Hotel Management.
  
  

Who are we?

We are Shangri-La The Shard, London, the first elevated luxury hotel in the city. We offer 202 guestrooms and suites – located throughout levels 34 & 52 of The Shard, Western Europe’s tallest building. With unparalleled views across London, the hotel features several signature luxury dining venues and three river-facing event spaces. Level 52 is home to 24-hour gym, Western Europe’s highest infinity pool & bar. Located in London's most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Paul’s Cathedral, Shakespeare's Globe and Borough Market.

Benefits

In joining the Shangri-La Hotel London we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:

• BUPA Private Medical and Dental Insurance
• Competitive and generous pension contribution scheme
• 50% discounts in our exclusive award-winning luxury Restaurants and Bars
• Yearly “Tastecard membership”
• Complimentary dining whilst at work
• Complimentary dry-cleaning service for your work attire
• Annual season travel ticket loan to support you in your journey to work
• Staff rates at properties worldwide
• Exclusive discounts across London Bridge area via the “Shard Card “membership scheme
• Loyalty benefits- such as complimentary stays, monetary recognition for long service
• Investment in your personal development via our vast online Shangri-la academy courses
• Internal promotions and endless opportunities
• Unique cultural and engagement events across all teams
• Immediate enrolment onto our employee recognition platform “moments of joy”
• Financial recognition for introducing new successful team members into the hotel via our inhouse talent team
  
  

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Customer Service

• Industries

  Hospitality, Travel Arrangements, and Food and Beverage Services

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