Director of Front Office

TN United Kingdom; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Join a prestigious luxury hotel as a Director of Front Office, where you'll lead a dynamic team to create unforgettable guest experiences. This role involves managing various departments, ensuring seamless operations, and upholding the highest standards of service. You'll thrive in a fast-paced environment, guiding your team with confidence and warmth. Enjoy exclusive benefits and opportunities for internal promotion in a stunning location with breathtaking views. If you're passionate about hospitality and excellence, this is the perfect opportunity for you.

Benefits

BUPA Private Medical and Dental Insurance

Generous pension scheme

50% discounts at luxury restaurants

Yearly Tastecard membership

Complimentary dining at work

Dry-cleaning service

Travel ticket loan

Staff rates worldwide

Exclusive London Bridge discounts

Loyalty benefits including free stays

Qualifications

• Previous experience as a Front Office Manager in a luxury hotel.
• Knowledge of Forbes Standards is preferred.

Responsibilities

• Create a luxurious guest experience and manage hotel operations.
• Motivate and lead a team of around 70 colleagues.

Skills

Leadership Skills

Hotel Operations Knowledge

Analytical Skills

Problem-Solving Skills

Fluency in English

Flexibility and Adaptability

Education

Relevant Education in Hotel Management

Job description

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Join Our Front of House Team at Shangri-La, The Shard London

We have a wonderful opportunity for a Director of Front Office to lead our Front of House departments, including Reception, Guest Relations, and Concierge. This role involves overseeing and managing the Heads of Departments, with a team of around 70 colleagues.

The key responsibilities include creating a luxurious guest experience, collaborating with other departments to exceed guest expectations, and maintaining a welcoming environment with warmth and attention to detail. You will manage your team positively, motivate them, and ensure seamless hotel operations, embodying our core values: humility, courtesy, respect, helpfulness, and sincerity.

Does this sound like you?

• A pleasant and welcoming manner, committed to creating high-luxury, memorable guest experiences.
• Knowledge of hotel operations, departments, and processes.
• Previous experience as a Front Office Manager, preferably with managing a Concierge Team in a luxury, 5-star hotel.
• Flexibility, reliability, and adaptability.
• Fluency in English; additional languages are a plus.
• Confidence in a fast-paced, high-expectation environment.
• Leadership skills to guide your team to excellence.
• Knowledge of Forbes Standards is preferred.
• Strong analytical, problem-solving skills, and attention to detail.
• Relevant education and certifications in Hotel Management.

Who are we?

We are Shangri-La The Shard, London, the first elevated luxury hotel in the city, offering 202 guestrooms and suites across levels 34 & 52 of The Shard. Our hotel features stunning views, signature dining venues, event spaces, a 24-hour gym, and Europe's highest infinity pool & bar. Located in London's historic area, we are close to major attractions and financial hubs.

Joining us offers exclusive benefits such as:

• BUPA Private Medical and Dental Insurance
• Generous pension scheme
• 50% discounts at our luxury restaurants and bars
• Yearly Tastecard membership
• Complimentary dining at work
• Dry-cleaning service
• Travel ticket loan
• Staff rates worldwide
• Exclusive London Bridge discounts
• Loyalty benefits including free stays and long service rewards
• Opportunities for internal promotion
• Cultural and engagement events
• Recognition platform and in-house talent incentives

Please note: All applicants must be eligible to live and work in the UK. Documentation will be required.