Director of Front Office

Shangri-La Group; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Director of Front Office to lead their team at a prestigious hotel. This role involves overseeing the Reception, Guest Relations, and Concierge departments, ensuring a seamless and memorable guest experience. The ideal candidate will possess extensive knowledge of hotel operations, strong leadership skills, and a commitment to excellence. With a focus on creating a welcoming environment and exceeding guest expectations, you will play a pivotal role in maintaining the hotel's high standards. Join this innovative team and make a significant impact in a dynamic, fast-paced environment.

Benefits

BUPA Private Medical and Dental Insurance

Competitive Pension Scheme

50% Discounts in Restaurants

Complimentary Dining at Work

Complimentary Dry-Cleaning Service

Annual Season Travel Ticket Loan

Staff Rates at Properties Worldwide

Loyalty Benefits for Long Service

Internal Promotions Opportunities

Employee Recognition Platform

Qualifications

• Experience in a luxury, 5-star hotel environment.
• Strong leadership with a focus on guest experience.

Responsibilities

• Oversee Front of House operations and manage multiple teams.
• Create a luxurious guest experience through effective leadership.

Skills

Hotel Operations Knowledge

Leadership Skills

Analytical Skills

Attention to Detail

Problem Solving

Customer Service Excellence

Fluency in English

Education

Hotel Management Diploma

Job description

4 days ago Be among the first 25 applicants

Direct message the job poster from Shangri-La Group

Shangri-La, The Shard London has a wonderful opportunity available to join our Front of House team as our Director of Front Office. Director of Front Office is responsible for the general administration, operation and strategy for the Front of House departments, Reception, Guest Relations and Concierge. Within this role, you will oversee and manage the Head of Departments for the Reception Team, Guest Relations Team and inclusive of the Concierge team. Across these teams we have around 70 colleagues which will sit within your remit.

You will be responsible for creating a luxurious and stand-out guest experience, working closely with other departments to ensure guests’ needs are met and their expectations exceeded. You should be ready to create a welcoming environment by having both a warm, pleasant manner and keen attention to detail.

You will be responsible for managing the above team in a positive, motivating, and uplifting way. As the Director of Front Office for a 5-Star, luxury hotel, it is imperative that requests are completed seamlessly to ensure smooth running of hotel operations. You will adopt and maintain a sound professional knowledge on all aspects related to the operation and position, and on our company’s core values: humility, courtesy, respect, helpfulness, and sincerity.

Does this sound like you?

·Someone with a pleasant and welcoming manner, ready to creative an environment embodying high luxury and memorable guest experiences.

·Knowledge of hotel operations, departments and processes.

-Director of Front Office is responsible for the general administration and operation and strategy for the Front Of House departments, Reception, Guest Relations and Concierge.

·Previous experience as Front Office Manager and preferably having experience with managing a Concierge Team, in a luxury, 5 Star Hotel.

·Flexibility, reliability, and adaptability.

·Oral and written fluency in English; Additional languages preferred

·Confidence in a fast-paced, high-expectations environment.

·A leader prepared to guide their team to excellence.

·Knowledge and experience with Forbes Standards preferred.

·Strong analytical skills, hands-on problem solving and close attention to detail.

·Certificates, education history, and diplomas in Hotel Management.

Who are we?

We are Shangri-La The Shard, London, the first elevated luxury hotel in the city. We offer 202 guestrooms and suites – located throughout levels 34 & 52 of The Shard, Western Europe’s tallest building. With unparalleled views across London, the hotel features several signature luxury dining venues and three river-facing event spaces. Level 52 is home to 24-hour gym, Western Europe’s highest infinity pool & bar. Located in London's most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Paul’s Cathedral, Shakespeare's Globe and Borough Market.

In joining the Shangri-La Hotel London we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:

·BUPA Private Medical and Dental Insurance

·Competitive and generous pension contribution scheme

·50% discounts in our exclusive award-winning luxury Restaurants and Bars

·Yearly “Tastecard membership”

·Complimentary dining whilst at work

·Complimentary dry-cleaning service for your work attire

·Annual season travel ticket loan to support you in your journey to work

·Staff rates at properties worldwide

·Exclusive discounts across London Bridge area via the “Shard Card “membership scheme

·Loyalty benefits- such as complimentary stays, monetary recognition for long service

·Internal promotions and endless opportunities

·Unique cultural and engagement events across all teams

·Immediate enrolment onto our employee recognition platform “moments of joy”

·Financial recognition for introducing new successful team members into the hotel via our inhouse talent team

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

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