Director of Engagement Management – AI-Driven Deployments

Workday; Greater London; Híbrido; GBP 120 000 - 180 000; Tempo integral

Resumo da oferta

Workday in the United Kingdom & Ireland is seeking a Director of Engagement Management to lead a team of Engagement Managers delivering Workday solutions across the UK & Ireland. You will ensure exceptional customer outcomes and guide AI-enabled deployments within customer engagements.

You will partner with cross-functional teams, shape a superior customer experience, and work with sales to grow business with new and existing customers.

Qualificações

• Experience managing project teams through complex, large-scale software implementations within a SaaS environment.
• 7+ years of experience leading and growing high-performing teams within a professional services or delivery organization.
• Background leading a team that deploys Workday (or comparable enterprise software) with experience in HCM, Financials, or ideally both.

Responsabilidades

• Team development - growing your Engagement Managers' skills and careers, and building a high-performing, connected team
• Customer satisfaction - making sure the customers in your portfolio have a great experience and see real value from their Workday deployment
• Workday deployments across your team's book of business, spotting risk early, and helping resolve it in creative, practical ways
• Best practice - using what you learn in the field to recommend improvements to the Workday Deployment Methodology, and sharing that thinking with leadership
• AI strategy and adoption - Supporting customers in adopting AI within their Workday deployment, and ensuring your team can confidently guide them through AI-related decisions

Conhecimentos

Leadership

Executive presence

Conflict management

Project management

Business acumen

Customer service

Descrição da oferta de emprego

Workday in the United Kingdom & Ireland is seeking a Director of Engagement Management to lead a team of Engagement Managers delivering Workday solutions across the UK & Ireland. You will ensure exceptional customer outcomes and guide AI-enabled deployments within customer engagements.

You will partner with cross-functional teams, shape a superior customer experience, and work with sales to grow business with new and existing customers.