Service Director

Endress+Hauser; Manchester; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Executive bonus

Car allowance

Generous pension

Flexible working

Wellbeing support

Global networks

Job summary

Endress+Hauser UK is seeking a Service Director to lead the UK Service business and shape the service strategy within the Senior Leadership Team. You will drive sustainable growth, customer excellence, and operational performance while developing people and leading a high-performing team.

You will oversee revenue and profitability, lifecycle services, and recurring streams, and ensure compliance with health, safety, and quality standards.

Qualifications

• Degree qualified in Engineering, Business, Operations or related discipline.
• Significant senior leadership experience in a Service, Engineering, Technical or Operational environment.
• Proven track record of delivering growth, performance and organisational change.
• Experience leading geographically dispersed, multi-disciplinary teams and developing leadership capability.

Responsibilities

• Develop and execute the UK Service strategy aligned with group objectives.
• Deliver service revenue, profitability and growth including lifecycle services and recurring revenue.
• Lead safe, efficient delivery of Service activities across the UK.
• Champion customer-focused culture and build relationships with key customers and stakeholders.
• Drive operational excellence through systems, processes and continuous improvement.
• Develop and lead a high-performing Service Leadership Team with engagement and succession planning.
• Ensure compliance with legal, regulatory, quality and safety standards.
• Identify future market opportunities and drive innovation and digital service adoption.
• Collaborate with Sales, Solutions, Marketing, Finance and HR to achieve wider objectives.
• Maintain network of service partners to support delivery.

Skills

Senior leadership

Strategic leadership

People development

Commercial acumen

Budget management

Stakeholder management

Change management

Communication & influencing

Education

Degree in Engineering/Business/Operations

Job description

Service Director

UK Service Business

Service / Strategic Leadership / Operational Excellence

Endress+Hauser are actively seeking a Service Director to lead our UK Service business. As a member of the Senior Leadership Team, you will shape and deliver the Service strategy, driving sustainable growth, customer excellence, operational performance and people development.

Main responsibilities of the Service Director:

• Develop and execute the UK Service strategy in line with UK and Group objectives.
• Deliver Service revenue, profitability and growth objectives, including lifecycle services, service agreements and recurring revenue streams.
• Lead the safe, effective and efficient delivery of Service activities across the UK.
• Champion a customer-focused culture and build strong relationships with key customers and stakeholders.
• Drive operational excellence through effective systems, processes, resource deployment and continuous improvement.
• Develop and lead a high-performing Service Leadership Team, supporting engagement, development and succession planning.
• Ensure compliance with legal, regulatory, quality and corporate standards, while visibly leading Health, Safety and Wellbeing.
• Identify future market opportunities, customer needs and emerging industry trends, driving innovation and digital service adoption.
• Work collaboratively with Sales, Solutions, Marketing, Finance and HR to deliver wider business objectives.
• Maintain the network of service partners to support efficient and effective service delivery.

Qualification + Profile of the Service Director:

• Degree qualified, or equivalent experience, in Engineering, Business, Operations or a related discipline.
• Significant senior leadership experience within a Service, Engineering, Technical or Operational environment.
• A proven track record of delivering business growth, operational performance and organisational change.
• Experience leading geographically dispersed, multi-disciplinary teams and developing leadership capability.
• Strong commercial acumen, including experience managing budgets, financial performance and organisational resources.
• Experience developing and implementing business strategy and building senior-level customer relationships.
• A collaborative and inclusive leadership style, with strong communication, judgement and influencing skills.
• Resilient, adaptable and future-focused, with integrity, personal accountability and a passion for developing people.
• Experience in industrial automation, instrumentation, process industries, a global or matrix organisation, or digital lifecycle services would be advantageous.

Benefits + Perks for a Service Director:

• The opportunity to lead one of Endress+Hauser UK's most strategically important business functions and help shape the future direction of the business.
• A competitive executive reward package including bonus, car allowance and a generous pension scheme.
• Flexible ways of working and a range of family-friendly policies designed to support you through different stages of life and career.
• Access to wellbeing support, employee assistance services and initiatives that help you thrive both professionally and personally.
• Ongoing learning and leadership development opportunities, including access to global networks, international collaboration and career development across the wider Endress+Hauser Group.
• A values-led, people-focused culture where trust, inclusion, collaboration and long-term success are at the heart of how we work

What we are looking for

A credible and commercially minded senior leader who can translate strategy into sustainable results, inspire high-performing teams and strengthen customer value. You will combine operational discipline with a future-focused approach to innovation, digital services and continuous improvement.